Teams at Entrata

Reviews criminal records and background screening data to assess applicant eligibility, mitigate client risk, and ensure FCRA compliance. Handles client and consumer inquiries by phone and email, explains screening results and next steps, manages tasks within service-level agreements, and maintains accurate updates. The role also requires handling sensitive information, de-escalating difficult conversations, collaborating with peers, participating in training, and auditing approved AI outputs for accuracy, privacy, and compliance.

Reviews criminal records and background-check data to assess applicant eligibility, supports compliance with FCRA and other consumer-reporting regulations, and responds to client and consumer inquiries by phone and email. Provides guidance on screening processes, manages tasks within service-level deadlines, resolves issues, maintains accurate updates, and handles sensitive or high-stress conversations professionally. The role also requires Spanish communication, ongoing training, and careful oversight of AI-generated outputs and data governance.

Manage a portfolio of customers to drive satisfaction, retention, adoption, and measurable outcomes. Lead business reviews, provide strategic recommendations, coordinate issue resolution, guide post-implementation transitions, and partner with Sales, Product, Development, and Support. Educate customers on platform capabilities, identify operational risks, advocate for customer priorities, and support expansion opportunities while maintaining strong knowledge of Entrata’s property management platform.