Teams at Entrata

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Underwrite, onboard, monitor, and terminate merchant accounts while ensuring compliance with credit policies, payment regulations, and card-brand requirements. Responsibilities include validating customers against sanctions lists, processing bank files, maintaining merchant data, auditing configurations, responding to inquiries, supporting compliance audits, and improving procedures. The role requires analytical judgment, accuracy, organization, effective communication, and the ability to manage multiple tasks in a fast-paced regulated environment.

Coordinates recruiting interviews, candidate scheduling, travel, onboarding logistics, and recruiting events. Partners with recruiters and hiring managers to resolve scheduling challenges, review resumes, support candidate sourcing, and improve recruiting workflows. The role emphasizes high-touch candidate experience, process optimization, data-informed recruiting, confidentiality, and effective use of recruiting technologies and approved AI tools.