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Artificial Intelligence • Fintech • Software • Travel
Build and maintain internal AI-powered tools and automations for sales, customer success, and revenue operations. Implement features, automate lead routing and pipeline workflows, troubleshoot integrations, monitor tools, fix bugs, and evaluate AI platforms. Collaborate with nontechnical stakeholders to gather requirements and deliver reliable, documented code using APIs, scripting languages, and database systems.
Artificial Intelligence • Fintech • Software • Travel
Leads and develops a partner growth team responsible for GBV, pipeline, activation, retention, expansion, and churn targets. Owns strategic partner relationships, forecasting, Salesforce discipline, account growth plans, cross-functional execution, and talent development. Drives partner performance across Engine’s travel and spend ecosystem while improving handoffs, re-engagement, and operational rigor.
Artificial Intelligence • Fintech • Software • Travel
Leads internal, temporary, and BPO customer support teams across voice, chat, and email. Owns CSAT, productivity, quality, adherence, SLA, and staffing performance; coaches employees, manages escalations, supports hiring and onboarding, partners with workforce management and QA, and leads process-improvement initiatives. The manager also uses analytics, AI, and automation tools to improve efficiency and customer experience, manages team administration, and participates in a weekend Manager on Duty rotation.
