Jobs at Encore Fire Protection

Manage customer accounts receivable, aging reports, payment processing, collections follow-up, reconciliations, billing issue resolution, and documentation. Partner with Operations, Service, Account Management, and Cash Applications teams to maintain accurate balances and improve cash flow. Analyze payment trends, escalate uncollectible balances, support demand letters and write-offs, answer accounting inquiries, and contribute to automation, reporting, and process improvements.

Manage and expand an existing customer portfolio through renewals, retention, referrals, upselling, and cross-selling fire protection services. Identify bid opportunities, serve as the primary customer advisor, coordinate proposals and delivery with internal teams, and maintain accurate pipeline and renewal data in HubSpot. The role requires strong communication, organization, account management, and service-based sales skills.

Manage billing and accounting processes for more than 80 construction projects. Prepare monthly AIA billing forms, invoices, lien waivers, retainage documentation, and contract change records. Review billing terms, maintain project data in SAGE, resolve discrepancies with project managers and clients, monitor collections, verify insurance certificates, and audit project completions. The role requires strong accounting knowledge, accuracy, organization, communication, and experience with construction or AIA billing.

Provides administrative and transactional support to the Payroll team, including data entry, employee record updates, documentation, reports, filing, and responding to employee requests. Maintains accurate and confidential payroll information, researches missing data, and assists with recurring tasks. Works onsite with Payroll and People teams in a fast-paced environment. Previous payroll experience is not required.

Provides administrative and transactional support for Accounts Receivable, including collections, cash applications, AIA billing, payment processing, tax documentation, invoice requests, account updates, record maintenance, customer inquiries, data entry, and reporting. The role requires strong organization, accuracy, communication, multitasking, and proficiency with Microsoft Office, Excel, and Outlook while working onsite in Pawtucket, Rhode Island.

Manage and grow an existing customer portfolio through retention, renewals, referrals, upselling, and cross-selling fire protection services. Identify bid opportunities, serve as the primary customer contact, coordinate proposals and service delivery with internal teams, and maintain accurate pipelines and follow-ups in HubSpot. The role requires strong communication, organization, account management, and customer relationship skills.

Own strategic technology projects or M&A partner integrations from initiation through closeout. Manage scope, schedule, budget, risks, stakeholders, communications, and status reporting independently. Coordinate Project Coordinators, collaborate across Operations, Finance, Sales, and Technology, resolve blockers, and apply PMO methodologies. Daily work includes Jira, Confluence, and Monday.com, with responsibility for executive-ready dashboards and continuous improvement of PMO standards.

Supports employees and managers across the full HR lifecycle, including onboarding, offboarding, employee relations, benefits, leave administration, workers’ compensation, compliance, records, and HRIS maintenance. The role manages employee data, assists with audits and reporting, answers HR questions, supports benefits vendors and open enrollment, and improves HR processes. It is primarily in-office at the company’s Pawtucket, Rhode Island headquarters.

Develop new B2B business within a defined territory by prospecting target accounts, engaging decision-makers, presenting fire protection services, creating proposals, closing inspection and service agreements, forecasting pipeline, and coordinating customer handoffs. The role requires consistent outbound prospecting, territory planning, CRM management, relationship building, and achievement of sales targets.

Build and lead Encore’s Learning and Development function from the ground up. Responsibilities include developing the L&D strategy, designing scalable onboarding, technical, leadership, compliance, and soft-skills programs, facilitating blended training, expanding the Docebo LMS, establishing metrics, creating career paths, and partnering with leaders to address skill gaps. The role requires hands-on instructional design, facilitation, stakeholder engagement, and operational execution across field and corporate teams.

Estimate and propose fire protection projects, including sprinkler, alarm, special hazard, and integrated life safety systems. Conduct site surveys, gather measurements, review construction documents, define project scope, and coordinate with contractors and internal teams. Build accurate pricing and preengineering solutions while maintaining customer relationships through calls, emails, and meetings. The role combines approximately 70% office-based estimating with field assessments and customer-facing activities.

Develop new B2B business within a defined territory by identifying target accounts, prospecting through outbound channels, meeting decision-makers, and closing inspection and service agreements. The role manages pipeline activity in HubSpot, prepares proposals, forecasts sales, coordinates customer handoffs, and builds long-term relationships with property, facility, and business leaders. Success requires consistent prospecting, territory planning, CRM discipline, strong communication, and achievement of revenue and margin targets.

Supports the President as a strategic administrative partner by managing complex calendars, domestic travel, meetings, itineraries, presentations, correspondence, leadership and board materials, confidential information, action-item follow-up, and special initiatives. The role requires anticipating executive needs, coordinating across departments, improving administrative processes, and managing competing priorities with discretion and sound judgment.

Estimate and develop proposals for fire sprinkler, special hazards, and integrated life safety projects. Conduct site surveys, gather measurements, review construction documents, define project scope, and coordinate with contractors, customers, project managers, designers, and field teams. Build accurate pricing and preengineering solutions while maintaining customer relationships through calls, emails, and meetings. Approximately 70% of the role is office-based estimating, with the remainder involving field assessments and customer interactions.

Develop customer relationships, review fire protection inspection reports, identify system deficiencies, prepare quotes and proposals, and sell service contracts. Serve as the primary customer contact, coordinate with operations and service teams, manage renewals and administrative documentation, and conduct customer meetings and life safety equipment surveys. The role combines office-based quoting and customer communication with site visits and face-to-face sales activities.

Develops new B2B business within an assigned territory by identifying target accounts, prospecting decision-makers, conducting meetings, selling fire protection inspection and service agreements, preparing proposals, managing opportunities in HubSpot, forecasting pipeline, and coordinating customer handoffs. The role requires consistent outbound prospecting, relationship building, territory planning, and achievement of sales targets.

Process weekly multi-state payroll, including timecard reconciliation, wage calculations, adjustments, deductions, garnishments, levies, and payroll distribution. Maintain accurate employee records, ensure compliance with wage laws and prevailing wage requirements, answer payroll questions, and collaborate with HR and Finance. The role also supports process improvements, automation, and reporting while meeting strict weekly deadlines.

Manage customer accounts receivable portfolios, maintain aging reports, process and reconcile payments, conduct collections follow-up, resolve billing issues, and identify uncollectible balances. The role collaborates with Operations, Service, Account Management, and Cash Applications teams, analyzes payment trends, supports reporting and automation improvements, responds to accounting inquiries, and helps reduce outstanding balances and Days Sales Outstanding.

Develops new B2B business within a defined territory by identifying target accounts, conducting outbound prospecting, meeting decision makers, and closing inspection and service agreements. Builds pipelines, manages customer relationships, prepares proposals, forecasts sales, and coordinates customer handoffs to operations and account management. Uses CRM, prospecting, quoting, and productivity tools to achieve recurring revenue and growth targets.

Develop new B2B business within an assigned territory by identifying target accounts, prospecting decision-makers, conducting meetings, and closing inspection and service agreements. Build and manage a qualified sales pipeline, present proposals, forecast performance, maintain CRM records, and coordinate customer handoffs to operations and account management. The role focuses on selling recurring fire protection, inspection, monitoring, and project services.