At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.
Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.
Our mission? To be the best fire protection company the industry has ever seen.
The OpportunityThe New Hire Coordinator is responsible for managing the onboarding process for all new hires across all Encore Fire Protection locations. This role serves as a critical bridge between new employees, hiring managers, and internal departments to ensure a smooth, consistent, and engaging onboarding experience. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple onboarding timelines simultaneously while helping to shape and scale onboarding programs across regions.
Key Responsibilities- Own and administer the full onboarding lifecycle for all new hires—from offer acceptance through the completion of onboarding milestones and integration into the organization
- Partner with hiring managers, Talent Acquisition, IT, Payroll and other departments to ensure timely and accurate onboarding coordination
- Schedule and deliver onboarding presentations and ensure new hires receive consistent and engaging experience across all locations
- Monitor onboarding tasks in HR systems (e.g., Arcoro, Sage, HubSpot, Dayforce) and ensure completion of all pre-employment steps, background checks, and documentation
- Serve as the sole owner of new hire data entry and setup across multiple HRIS systems—including Arcoro, Sage, and Dayforce—ensuring each system’s specific requirements are met. Maintain full responsibility for accuracy and data integrity across all locations throughout the onboarding process
- Act as the primary point of contact for new hires, coordinating all onboarding logistics, including system access, benefits enrollment, tax forms, I-9 completion, and other documentation, while following up regularly to ensure timely and accurate completion
- Continuously improve the onboarding experience by gathering feedback and implementing scalable improvements with the help of your lead and manager
- Maintain onboarding templates, checklists, and resources, ensuring global consistency while accommodating location-specific needs
- Serve as the primary resource for all onboarding-related questions from new hires and internal stakeholders
- Assist in developing onboarding content and communications, including welcome materials and company culture touchpoints as needed
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
- 3+ years of experience in onboarding, project coordination, or employee lifecycle administration
- Experience supporting onboarding across multiple locations or business units
- Strong communication and presentation skills—comfortable leading sessions for groups of new hires
- High attention to detail and ability to manage multiple deadlines
- Proficient in HRIS platforms (e.g., Arcoro, Dayforce, Sage) and Microsoft Office/Google Suite
- Ability to work independently and collaborate effectively across teams and time zones
- Demonstrated passion for process ownership and improvement, with an entrepreneurial mindset and a drive to enhance systems and workflows
What Will Make You Stand Out?
- Experience supporting employees in a multi-location, field-based, or rapidly growing organization
- Experience working within a multi-state organization
- Construction, skilled trades, field services, or a similar operational environment
- A track record of improving HR processes, documentation, or employee-facing resources
- Experience in Dayforce HRIS
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Beyond the PaycheckAt Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:
- Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
- People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
- Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
- Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E-Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
EEO StatementAt Encore Fire Protection, we protect people and property, and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation at any point during the application or interview process, please let us know at [email protected].
Skills Required
- 2-3+ years of hands-on Human Resources experience, ideally in a Generalist, HR Coordinator, or similar employee-facing role
- Working knowledge of core HR practices and applicable employment laws and regulations
- Experience supporting multiple areas of the employee lifecycle, including onboarding, employee relations, benefits, leave administration, compliance, or offboarding
- Strong communication and relationship-building skills with employees and leaders at different organizational levels
- Sound judgment and problem-solving skills when handling sensitive employee matters
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Ability to handle sensitive and confidential information with discretion
- Ability to work independently and recognize when to escalate issues
- Proficiency with Microsoft Office, particularly Outlook, Excel, and PowerPoint
- Experience working within an HRIS; Dayforce preferred
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience
- Experience supporting employees in a multi-location, field-based, or rapidly growing organization
- Experience supporting employee relations and manager-facing HR needs
- Experience with benefits, leave administration, and workers’ compensation
- Experience working within a multi-state organization
- Experience in construction, skilled trades, field services, or a similar operational environment
- Track record of improving HR processes, documentation, or employee-facing resources
What We Do
Encore makes owning, managing and maintaining fire systems easy. We service and install all types of fire sprinkler, fire alarm, fire extinguisher and fire suppression systems, and we do it with our customers unique needs in mind. We are passionate about making lives safer and easier through delivering products and services people can rely on. At Encore our people are the difference and together we make up an industry leading team that brings best in class, customer centric fire protection to all of New England. Over the past 30 years our team has developed a time tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication. That model starts with a well-defined customer on-boarding process which mandates discipline in operations, hands-on management style, and a fair approach to pricing. From maintaining a job schedule that's within budget to providing 24 hour emergency service, Encore does it right from the beginning and the results are satisfied customers throughout the Northeast.
