Jobs at Enable

Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, retention, renewal, and expansion. Serve as a trusted advisor and escalation point, develop account plans, drive measurable ROI, identify upsell opportunities, mitigate churn risks, and collaborate with Product, Sales, Support, and Implementation teams. Maintain customer success records in Planhat, contribute to process improvements, mentor peers, and support departmental goals.

Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, renewal, and expansion. Serve as a trusted executive advisor, mitigate account risks, drive measurable business outcomes, and identify upsell opportunities. Collaborate with Implementation, Product, Sales, and Support teams, maintain customer records in Planhat, contribute to process improvements, mentor peers, and support customer advocacy and retention goals.

Drafts, reviews, redlines, and negotiates customer and vendor commercial agreements, including NDAs, subscription agreements, and renewals. Serves as the primary contracts partner to sales, manages contractual risk, and oversees vendor agreements. Owns legal intake and triage, determines when outside counsel is needed, and manages external law firms, advisors, IP counsel, and insurance brokers.

Leads complex implementation, onboarding, configuration, testing, validation, and go-live activities for Enable’s enterprise pricing and rebate software. Manages customer engagements, workshops, troubleshooting, risks, escalations, and change management while ensuring solutions meet agreed requirements. Serves as a technical lead, mentors associate consultants, supports customer adoption, identifies training and expansion opportunities, and collaborates with multifunctional project teams.

Provides software implementation consultancy for Enable customers, including requirements analysis, solution and configuration design, customization, integration, testing, training, documentation, troubleshooting, and production support. Acts as the liaison between customers and technical teams across implementation and support projects. Requires ERP implementation experience, business analysis skills, ERP functional certification, and knowledge of finance, accounting, supply chain, manufacturing, trade spend, and order-to-cash or procure-to-pay processes.

Designs and executes functional, system, regression, UI, backend, API, and automated tests for product features and bug fixes. Responsibilities include analyzing requirements, prioritizing testing, reporting and triaging defects, maintaining test cases and data, providing progress updates, collaborating in Agile ceremonies, improving test coverage and processes, and mentoring new QA engineers. The role may also involve test environment management, database manipulation, and test automation.