Teams at Enable

Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, retention, renewal, and expansion. Serve as a trusted advisor and escalation point, develop account plans, drive measurable ROI, identify upsell opportunities, mitigate churn risks, and collaborate with Product, Sales, Support, and Implementation teams. Maintain customer success records in Planhat, contribute to process improvements, mentor peers, and support departmental goals.

Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, renewal, and expansion. Serve as a trusted executive advisor, mitigate account risks, drive measurable business outcomes, and identify upsell opportunities. Collaborate with Implementation, Product, Sales, and Support teams, maintain customer records in Planhat, contribute to process improvements, mentor peers, and support customer advocacy and retention goals.

Drafts, reviews, redlines, and negotiates customer and vendor commercial agreements, including NDAs, subscription agreements, and renewals. Serves as the primary contracts partner to sales, manages contractual risk, and oversees vendor agreements. Owns legal intake and triage, determines when outside counsel is needed, and manages external law firms, advisors, IP counsel, and insurance brokers.