Teams at Empower AI

Leads enterprise printer and multifunction-device management for a federal agency, supervising a five-person team. Responsibilities include diagnosing printer, desktop, mobile, network, VoIP, and VTC issues; coordinating vendors and remote resolver groups; managing consumables, inventory, firmware, STIG compliance, workstation deployments, and Tier II support. The role is onsite in Quantico, Virginia, requires independent judgment, up to 25% travel, physical equipment handling, and an active Top Secret clearance with SCI eligibility.

Administer and secure Fort Drum’s facility-related control systems infrastructure, including Windows servers, virtual machines, backup platforms, SCADA systems, and enterprise integrations. Responsibilities include patching, STIG hardening, vulnerability remediation, RMF and eMASS documentation, incident response, asset tracking, hardware transitions, and Tier I/II user support. The role requires on-site independent work supporting DoD cybersecurity compliance and system availability.

Reviews and analyzes USAID assistance appeals, prepares legally sufficient decision memorandums, evaluates cost allowability and compliance issues, applies federal assistance regulations, and advises senior leadership. The role serves as a subject matter expert on assistance appeals and coordinates with acquisition, finance, audit, compliance, and legal offices.