Empathy Offices

Owns end-to-end product content projects, including strategy, writing, editing, freelance collaboration, and launch. Creates emotionally sensitive in-product content for caregiving, grief, illness, and other difficult life transitions. Maintains brand voice across audiences and products, uses AI tools to improve content workflows and output, and collaborates with product, design, and analytics teams to measure performance and optimize user experiences.

Manage daily NYC office operations, including facilities, supplies, vendors, visitors, budgets, and workplace services. Plan in-office events, employee engagement programs, leadership meetings, and offsites while supporting onboarding and offboarding. Maintain office communications, processes, and documentation, coordinate with building management and internal teams, and proactively resolve workplace issues for in-office and remote employees.

Develops and executes brand and marketing creative across campaigns, social media, presentations, web, and print. Partners with marketing and content teams on visual storytelling, maintains brand guidelines, creates polished marketing materials, uses data and trends to guide decisions, and collaborates with vendors and agencies. The role requires strong web and responsive design skills, visual storytelling, typography, layout, communication, and end-to-end project ownership.