Empathy Offices

Leads Care Managers and Care Specialists, ensuring high-quality, consistent user support. Responsibilities include setting expectations, coaching, reviewing call and chat quality, managing escalations, analyzing performance data, improving workflows, supporting training and onboarding, and representing frontline needs cross-functionally. The role also handles select complex user cases and promotes a culture of empathy, accountability, inclusion, and continuous improvement.

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Provides comprehensive administrative support to the CEO, including calendar management, meeting preparation, confidential correspondence, international travel planning, expense reporting, stakeholder coordination, project assistance, and special event supervision.