Jobs at Empathy

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

Own go-to-market deliverables: create sales and partner-facing collateral, translate product capabilities into buyer-focused messaging, lead product launches, enable Sales and CS with training and positioning, and gather market feedback to refine positioning.

Own post-sale relationships for insurer and wealth management partners in the UK: lead onboarding and implementation, drive adoption and utilisation, run regular engagement cadences and QBRs, build account plans, use data to identify risks and design solutions, and shape the UK success playbook across cross-functional teams.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

Design end-to-end product experiences by conducting research, ideation, prototyping, and high-fidelity UI work. Collaborate with PMs, engineers, and researchers, use testing and data to inform decisions, evolve the design system, champion usability and accessibility, and mentor junior designers.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Design, build and maintain full product suite including backend services and web/mobile applications, collaborating with teams throughout project lifecycle.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

As a Senior Business Analyst, you'll lead data-driven solutions, conduct deep analyses, and collaborate with teams to optimize business metrics and reports.

The Senior Demand Generation Manager will develop and execute integrated marketing campaigns, manage account-based marketing programs, and optimize campaign performance to drive revenue growth.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

The Technical Implementation Manager is responsible for client technical support, guiding US clients on platform setups, integrations, and customizations while collaborating with internal Product and Tech teams.