Jobs at Empathy

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Provides comprehensive administrative support to the CEO, including calendar management, meeting preparation, confidential correspondence, international travel planning, expense reporting, stakeholder coordination, project assistance, and special event supervision.

Owns end-to-end product content projects, including strategy, writing, editing, freelance collaboration, and launch. Creates emotionally sensitive in-product content for caregiving, grief, illness, and other difficult life transitions. Maintains brand voice across audiences and products, uses AI tools to improve content workflows and output, and collaborates with product, design, and analytics teams to measure performance and optimize user experiences.

Manage daily NYC office operations, including facilities, supplies, vendors, visitors, budgets, and workplace services. Plan in-office events, employee engagement programs, leadership meetings, and offsites while supporting onboarding and offboarding. Maintain office communications, processes, and documentation, coordinate with building management and internal teams, and proactively resolve workplace issues for in-office and remote employees.

Develops and executes brand and marketing creative across campaigns, social media, presentations, web, and print. Partners with marketing and content teams on visual storytelling, maintains brand guidelines, creates polished marketing materials, uses data and trends to guide decisions, and collaborates with vendors and agencies. The role requires strong web and responsive design skills, visual storytelling, typography, layout, communication, and end-to-end project ownership.

Own Empathy’s organic social strategy across LinkedIn, Instagram, and additional platforms. Build consumer and B2B audiences, develop platform-native content, support campaigns and launches, drive thought leadership, steward sensitive brand messaging, and use analytics to optimize performance. The role also directs creative collaboration, tests content approaches, leverages AI tools, tracks engagement and audience growth, and reports results.

Leads strategic client marketing across implementations and the client lifecycle. Develops marketing strategies, communications, launch and adoption programs, operating models, playbooks, advocacy initiatives, and Customer Advisory Board engagement. Partners with Client Success, Product, Implementation, and Marketing teams to improve activation, engagement, expansion, and retention. Establishes KPIs, measures performance, translates client insights into action, and advises senior stakeholders while balancing standardized and customized experiences.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Design, build and maintain full product suite including backend services and web/mobile applications, collaborating with teams throughout project lifecycle.

Lead design, build, and maintain backend services, cross-platform React Native mobile apps, and web products. Drive architecture, ensure performance and scalability, mentor engineers, and uphold code quality and integration across platforms.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.