Jobs at Empathy

Sell Empathy's SaaS solutions to insurance, wealth, and financial institutions. Build and manage enterprise pipelines, negotiate multi-year, high-six-figure deals, engage C-level executives, collaborate with product and marketing, and support partner relationships and industry events.

Drive enterprise sales into insurance, wealth, and financial institutions by building strategic partnerships, managing complex sales cycles, negotiating multi-year deals, engaging C-level stakeholders, and collaborating with Product and Marketing to close high six-figure ACV opportunities.

Sell Empathy's support solutions to insurance, wealth, and financial institutions. Build and manage enterprise sales pipeline, negotiate multi-year contracts, engage C-level executives, collaborate with Product and Marketing, and represent the team at industry events. Target high six-figure ACV deals and drive revenue growth.

Drive enterprise SaaS sales into insurance and wealth organizations: build and manage pipeline, craft strategic deals, engage C-level stakeholders, negotiate multi-year contracts, collaborate with Product and Marketing, attend industry events, and travel ~15%.

Drive enterprise sales to life insurers, wealth managers, and financial institutions: build pipeline, negotiate multi-year contracts, influence C-level stakeholders, collaborate with Product and Marketing, and close high six-figure ACV deals while supporting cross-team efforts and attending industry events.

Drive enterprise sales into insurance and wealth institutions: build and manage pipeline, structure strategic deals, negotiate multi-year contracts, engage C-level stakeholders, collaborate with Product and Marketing, and support industry partnerships and events.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

Manage the partner lifecycle for mid-market employer and life-insurance clients: implement, engage, drive renewals and upsells, coordinate cross-functional teams, track deliverables, and report on product value.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Hands-on IT Manager providing global IT support: onboarding, device procurement and lifecycle management, MDM and endpoint security (EDR), network and VPN/AV management, help desk triage, asset tracking, vendor coordination, and end-to-end project ownership with safe change practices.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Design, build and maintain full product suite including backend services and web/mobile applications, collaborating with teams throughout project lifecycle.

Design and own DBT project and data warehouse; build and monitor ETL/ELT pipelines and connectors; lead data modeling and quality efforts; collaborate across teams, detect and resolve data issues, and define data best practices and governance.

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Lead design, build, and maintain backend services, cross-platform React Native mobile apps, and web products. Drive architecture, ensure performance and scalability, mentor engineers, and uphold code quality and integration across platforms.

Own go-to-market deliverables: create sales and partner-facing collateral, translate product capabilities into buyer-focused messaging, lead product launches, enable Sales and CS with training and positioning, and gather market feedback to refine positioning.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

Design end-to-end product experiences by conducting research, ideation, prototyping, and high-fidelity UI work. Collaborate with PMs, engineers, and researchers, use testing and data to inform decisions, evolve the design system, champion usability and accessibility, and mentor junior designers.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.