Jobs at Empathy

Provide empathetic overnight phone and live chat support to users experiencing loss or major life events. Create care plans, research and source resources/vendors, maintain knowledge base, meet SLAs, escalate issues appropriately, and participate in training and short-term projects while working independently and precisely.

Own day-to-day office operations across two floors: manage supplies, vendors, facilities, deliveries, and maintenance; execute in-office events and onboarding/offboarding support; handle ad-hoc administrative tasks; proactively improve the office experience and support People Operations in logistical planning.

Provide overnight live chat and inbound phone support to families navigating loss and life transitions. Conduct research, create Care Plans, source vendors, maintain knowledge base, meet SLAs, escalate sensitive issues, and support cross-functional projects with empathy and independence.

Own go-to-market deliverables: create sales and partner-facing collateral, translate product capabilities into buyer-focused messaging, lead product launches, enable Sales and CS with training and positioning, and gather market feedback to refine positioning.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

Hands-on IT Manager providing global IT support: onboarding, device procurement and lifecycle management, MDM and endpoint security (EDR), network and VPN/AV management, help desk triage, asset tracking, vendor coordination, and end-to-end project ownership with safe change practices.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Manage and execute regional field marketing programs for Life Insurance Distribution, including conferences, roadshows, sponsorships, vendor coordination, event logistics, sales enablement assets, budget tracking, and cross-functional stakeholder collaboration to drive partner engagement and business growth. Heavy travel and on-site representation required.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Design, build and maintain full product suite including backend services and web/mobile applications, collaborating with teams throughout project lifecycle.

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Lead design, build, and maintain backend services, cross-platform React Native mobile apps, and web products. Drive architecture, ensure performance and scalability, mentor engineers, and uphold code quality and integration across platforms.

Lead US/Canada People function for a high-growth tech company, combining strategic HR leadership with hands-on execution. Own employment law compliance, org design, compensation, performance management, employee relations, benefits, engagement surveys, and manager enablement while managing and developing the US/Canada People team and partnering with talent and executives.

Provide high-level executive support to the Chief Business Officer and operational support to the GTM org: manage calendar and travel, prepare briefs, handle expenses, coordinate GTM programs and offsites, build decks and reports, and keep cross-functional teams aligned.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

Manage the partner lifecycle for mid-market employer and life-insurance clients: implement, engage, drive renewals and upsells, coordinate cross-functional teams, track deliverables, and report on product value.