Jobs at Empathy

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

Design end-to-end product experiences by conducting research, ideation, prototyping, and high-fidelity UI work. Collaborate with PMs, engineers, and researchers, use testing and data to inform decisions, evolve the design system, champion usability and accessibility, and mentor junior designers.

The Strategic Account Executive will cultivate sales within the Insurance and Wealth sector, engage with senior leaders, negotiate complex contracts, and collaborate with internal teams to drive revenue growth.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

Design, build and maintain full product suite including backend services and web/mobile applications, collaborating with teams throughout project lifecycle.

The Strategic Account Executive will drive enterprise sales, manage a dynamic sales pipeline, engage with C-level executives, and negotiate multi-year contracts in the Insurance and Wealth sector.

Design and own DBT project and data warehouse; build and monitor ETL/ELT pipelines and connectors; lead data modeling and quality efforts; collaborate across teams, detect and resolve data issues, and define data best practices and governance.

The Client Success Director manages enterprise client relationships, overseeing implementation, engagement, and renewals while ensuring a high-quality client experience.

Support monthly, quarterly, and year-end close activities, maintain the general ledger, lead US payroll in coordination with a PEO, manage multi-state tax filings, work with global EOR/PEO partners, analyze incentive compensation, and partner cross-functionally with RevOps, Revenue, Marketing, and People Ops to support financial reporting and data-driven decisions.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.

Own go-to-market deliverables: create sales and partner-facing collateral, translate product capabilities into buyer-focused messaging, lead product launches, enable Sales and CS with training and positioning, and gather market feedback to refine positioning.