Jobs at EffortlessOffice

Provides Tier 2 technical support for escalated hardware, software, networking, server, telephony, virtualization, and Microsoft 365 issues. Resolves tickets, performs root cause analysis, maintains SLAs and documentation, and supports infrastructure projects and client onboarding. The role also mentors Tier 1 analysts, manages ticket workflows, develops knowledge-base content, and delivers professional end-user support through phone, email, and ticketing systems. Participation in a rotating 24/7 on-call schedule is required.

Provide advanced Tier 2 technical support for escalated hardware, software, networking, VoIP, printing, AD/Windows Server, and VMware issues. Troubleshoot, perform root cause analysis, maintain ticketing documentation (ConnectWise/Autotask), mentor Tier 1 analysts, manage ticket workflows, collaborate with Tier 3 and project teams, and contribute to internal knowledge base and process improvements.