Teams at EffortlessOffice

Owns the client’s complete day-to-day IT function, including hardware and software support, Microsoft 365 and Google Workspace administration, onboarding, inventory, budgeting, procurement, policies, documentation, security awareness, and disaster recovery planning. Coordinates with the MSP, vendors, facilities, and organizational leadership; manages IT projects and communications; troubleshoots networks and end-user systems; and supports fundraising events. Requires occasional evenings, weekends, physical equipment handling, and work in an animal shelter environment.

Provide advanced Tier 2 technical support for escalated hardware, software, networking, VoIP, printing, AD/Windows Server, and VMware issues. Troubleshoot, perform root cause analysis, maintain ticketing documentation (ConnectWise/Autotask), mentor Tier 1 analysts, manage ticket workflows, collaborate with Tier 3 and project teams, and contribute to internal knowledge base and process improvements.

Embedded on-site Technology Lead accountable for Sacramento SPCA's entire IT function: hands-on support, onboarding, maintenance, vendor coordination, budgeting, cybersecurity initiatives, documentation, and project delivery while partnering with Effortless Office's MSP teams for escalations and specialized support.