Teams at EffortlessOffice

First-line remote IT support handling help desk tickets and phone requests. Troubleshoot hardware, software, networking, printing, A/V, VoIP, Active Directory, Windows Server, and VMs. Create user accounts, assist onboarding, document resolutions, update clients, escalate complex issues, and contribute to the internal knowledge base.

Manage daily operations of the Las Vegas corporate office, including AP/AR and bookkeeping support, procurement and vendor management, office administration, onboarding logistics, meeting and travel coordination, and process documentation to improve efficiency and support leadership and cross-functional teams.

Provide advanced Tier 2 technical support for escalated hardware, software, networking, VoIP, printing, AD/Windows Server, and VMware issues. Troubleshoot, perform root cause analysis, maintain ticketing documentation (ConnectWise/Autotask), mentor Tier 1 analysts, manage ticket workflows, collaborate with Tier 3 and project teams, and contribute to internal knowledge base and process improvements.