Jobs at Edmingle

Own a strategic portfolio of high-value B2B SaaS accounts, driving adoption, renewals, retention, expansion, executive relationships, business reviews, account health, escalations, and structured product feedback. Build customer success playbooks for onboarding, health tracking, and reviews while partnering closely with founders and senior stakeholders. The role requires independently managing renewal revenue, analyzing product, billing, and support data, and creating structure in an evolving environment.

Own Edmingle’s day-to-day B2B SaaS marketing function across website positioning, content, social media, product marketing, sales enablement, marketing operations, events, webinars, and performance marketing agency management. The role includes managing lead funnels and reporting, coordinating with designers, developers, sales, and engineering, translating product releases into customer communications, and driving pipeline growth through paid and organic channels.

Own enterprise and high-value customer relationships to drive onboarding, adoption, renewals, upsell, and retention. Monitor usage and success metrics, identify at-risk accounts, deliver training, and coordinate with Product, Sales, and Support to improve customer outcomes and influence product roadmap.

Drive B2B customer acquisition and revenue by qualifying leads, delivering product demos, closing deals, and managing a portfolio for renewals and upsells. Maintain CRM pipelines, forecast weekly, collaborate with marketing and customer success, and nurture long-term client relationships.

Provide first-level support via chat/email/call, troubleshoot and resolve customer issues, escalate when needed, document tickets and customer data, follow up to resolution, recommend process improvements, and maintain help-desk knowledge.