Edmingle is an AI-powered LMS purpose-built for professional training and skilling businesses.
Training institutes, academies, ed-tech companies and enterprises use Edmingle to run their
entire training operation — courses and live cohorts, learners, payments, engagement and
analytics — on a single platform.
We're looking for a Senior Customer Success Manager to own our key customer
relationships.
You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO,
and you'll be the single person accountable for how well those customers do on Edmingle — their
adoption, their renewals and their growth.
- A named portfolio of key accounts, as their single point of accountability at Edmingle
- Retention and renewals on that portfolio, including the revenue retention number against it
- Relationships with founders, CXOs and business heads — understanding the outcome each
customer bought, and making sure they get it
- Periodic business reviews that connect platform usage to the customer's own results
- Account health: adoption and engagement signals, and acting on risk early
- Escalations on your accounts, end to end, until the customer confirms it's resolved
- Upgrade and expansion opportunities, identified from genuine account understanding
- Structured customer feedback into our product team
- The playbooks for this segment — onboarding, business reviews, health tracking
RequirementsWhat you'll bring
- 4-7 years in B2B SaaS
- Experience owning renewals yourself, not supporting someone else's
- Confidence in commercial conversations with founders and senior stakeholders
- Strong written communication; much of this role is diagnosing and explaining in writing
- The instinct to build structure where little exists, and to write it down
- Comfort working with your own data across product, billing and support tools
- Based in Bengaluru, or willing to relocate
Good to have: experience in ed-tech, LMS or any product sold to operations owners rather
than IT; experience moving customers onto a new platform.
BenefitsWhere this can go
This role is built to grow. For someone who demonstrates the judgment and the results on a
strategic portfolio, the path into leading the customer success function is a real one.
Skills Required
- 4–7 years of experience in B2B SaaS
- Experience independently owning customer renewals
- Confidence conducting commercial conversations with founders and senior stakeholders
- Strong written communication skills
- Ability to build structure and document processes
- Comfort working with data across product, billing, and support tools
- Based in Bengaluru or willing to relocate
- Experience in ed-tech, LMS, or products sold to operations owners
- Experience moving customers onto a new platform
What We Do
Edmingle is an AI-powered Learning Management System (LMS) and training operations platform designed to help educators and businesses digitize courses and scale their training programs. It provides a white-labeled ecosystem for course delivery, learner engagement, and operational automation, featuring robust analytics to track performance. The platform supports both hybrid and fully online delivery models for ed-tech academies and professional training organizations.
