Jobs at ECI Software Solutions

Leads and develops a Salesforce engineering team while remaining hands-on with Apex, Lightning Web Components, integrations, automation, and AI capabilities. Owns technical architecture across Service, Sales, and Revenue Cloud; establishes coding, testing, DevOps, security, and release standards; manages production incidents and technical debt; mentors and evaluates developers; and partners with global stakeholders on delivery, governance, and platform strategy.

Own full-cycle recruiting for Corporate and Go-to-Market roles across Sales, Marketing, Professional Services, Customer Support, and G&A. Responsibilities include intake strategy, sourcing, candidate assessment, interview coordination, stakeholder advising, offer negotiation, candidate experience, ATS record maintenance, and recruiting progress reporting. The recruiter will manage multiple requisitions, use AI tools to improve workflows, and partner with hiring managers in a fast-paced SaaS, technology, professional services, or B2B environment.

Implement and support ECI’s M1 software for new customers. Lead requirements gathering, gap analysis, system design, configuration, testing, data migration, go-live activities, and post-implementation consulting. Manage implementation timelines, scope, budgets, project administration, issue escalation, and customer reporting. Present complex technical concepts clearly while advising customers across manufacturing, operations, distribution, and finance.

Qualify inbound leads, conduct outbound prospecting, perform discovery conversations, handle objections, research target accounts, schedule qualified meetings for Account Executives, and maintain accurate Salesforce activity records while meeting pipeline and activity targets.

Lead the design and continuous improvement of the company’s sales operating model. Oversee forecasting, pipeline governance, territory and quota planning, compensation, CRM governance, seller productivity, and operational cadence. Partner with GTM Engineering and business leaders on sales technology strategy, automation, and AI adoption. Build and lead Sales Operations and Strategy & Planning teams while aligning Sales, Finance, HR, Marketing, Systems, and post-sales functions.

Own full-cycle new-business sales for ERP software in the discrete manufacturing industry. Responsibilities include prospecting, territory planning, discovery, demonstrations, pricing, negotiation, closing, pipeline management in Salesforce, forecasting, and achieving revenue targets. The role partners with Solutions Engineering and sales leadership and requires consultative selling to business owners and executive decision-makers. This is a remote position with 30–40% travel and preferred Pacific Time Zone availability.

Build trusted GTM business intelligence by defining commercial metrics, analyzing performance across Sales, Marketing, Customer Success, Product, and Finance, diagnosing root causes, and delivering executive recommendations. Partner with data engineering and operations teams to integrate Salesforce, product, support, marketing, billing, and financial data. Evaluate AI-powered analytics capabilities and improve self-service decision-making.

Generates qualified sales leads through 40–50 daily outbound calls, prospect qualification, appointment setting, relationship building, and follow-up using Salesforce and outreach tools. The role collaborates with sales and marketing teams, attends trade shows, engages decision-makers, and works toward measurable targets. It offers hybrid working, training, bonuses, and progression into advanced sales or marketing positions.

Onboard customers migrating data to e-Automate and support post-implementation data projects. Lead requirements gathering, gap analysis, system configuration, testing, data migration, go-live activities, and post-go-live consulting. Coordinate with project managers, implementation consultants, customers, and software partners to manage timelines, scope, budgets, issues, and escalations. Improve implementation processes and provide project and activity reporting.

Coordinates and executes B2B demand generation campaigns, primarily webinars and trade shows. Manages speaker coordination, registration, promotion, testing, live-event logistics, follow-up, campaign workflows, project plans, and marketing calendars. Uses BigMarker, Marketo, Salesforce, and Asana while collaborating with marketing, sales, creative, content, digital, and product marketing teams. Tracks performance, reports results, identifies risks, and keeps multiple campaigns aligned with deadlines and stakeholder needs.

Lead customer implementations of the Deacom ERP platform from requirements gathering through go-live. Responsibilities include process reviews, fit-gap analysis, system configuration, solution design, testing, data migration guidance, user acceptance testing, reporting, KPI improvement, and ongoing consulting. The role serves as the primary customer resource, presents complex concepts clearly, and travels throughout the U.S. and Canada approximately 25% of the time, potentially reaching 50% during key project phases.

Advise batch and process manufacturing customers on production planning, scheduling, capacity, yield, waste reduction, quality, traceability, and operational improvement. Lead requirements gathering, fit-gap analysis, Deacom ERP configuration, testing, data migration, KPI development, and implementation activities. Serve as a trusted advisor to plant and operations leaders across regulated industries, traveling approximately 25% on average and up to 50% during key project phases.

Manages customer ERP implementation projects from scope definition through deployment and transition to support. Responsibilities include project planning, scheduling, budgeting, resource coordination, risk and change management, requirements facilitation, testing, training, stakeholder communication, and customer relationship management. The role oversees multiple concurrent projects, coordinates cross-functional teams, tracks deliverables, reports status to leadership, and ensures projects meet scope, timeline, budget, and customer expectations.

Manage customer relationships and the full sales cycle for manufacturing software, from outbound prospecting and lead qualification through negotiation and contract closure. Build customer retention, reduce churn, maintain support contracts, conduct software demonstrations, meet sales quotas, and document outreach and activity in Salesforce. Partner with sales teams while providing responsive customer service and consultative solutions tailored to manufacturing clients.

Drive expansion of ECI Bolt, a cloud-based scheduling and project management platform for trade contractors. Responsibilities include prospecting subcontractors, conducting discovery, presenting tailored software demonstrations, managing the full B2B sales cycle, negotiating contracts, closing deals, maintaining pipeline and quota performance, and coordinating client transitions with implementation and customer success teams.

Own the product data backbone and operating rhythm: define standardized metrics and data dictionary, build product-health dashboards, run churn/win-loss and product P&L analysis, manage initiative tracking and reporting, administer product tooling, and enable consistent decision-making across 60+ products as a senior individual contributor.

Own a manufacturing ERP product line for the German market: define roadmap and vision, author requirements and user stories, collaborate with sales, marketing, development and international teams, drive go-to-market and launches, conduct competitive and market analysis, support financial planning, and act as subject-matter expert to customers and internal stakeholders.