Jobs at ECI Software Solutions

Leads sales planning, territory and account design, quota allocation, capacity modeling, and sales compensation strategy. Owns governance for quota exceptions and disputes, builds scenario models for executive decision-making, and continuously optimizes coverage, productivity, attainment, and cost of sale. Partners with Finance, HR, sales leadership, and GTM Engineering to improve planning systems, automate processes, and apply AI to quota and incentive management.

Own industry strategy, commercialization, integrated product roadmaps, pricing, packaging, P&L health, and AI strategy for a major industry. Lead customer councils, executive discovery, experimentation, portfolio reviews, and cross-functional alignment across product, go-to-market, delivery, and customer success. Hire, manage, coach, and develop PM Builders while driving industry growth, margin, adoption, retention, and roadmap impact.

Implements ECI ERP software solutions by gathering requirements, conducting fit-gap analysis, configuring systems, designing processes, supporting testing and data migration, and managing go-live activities. Serves as the primary customer contact and trusted advisor, provides training and post-go-live consulting, monitors project scope, budgets, timelines, and escalations, and documents implementation activities and reporting requirements.

Leads the transformation of ECI’s B2B SaaS Customer Success operating model for 25,000+ customers. Owns scaled engagement, lifecycle programs, retention forecasting, renewal operations, customer intelligence, health scoring, AI enablement, and cross-functional customer operations. Builds and manages the Customer Success Operations organization while improving gross and net revenue retention, adoption, expansion, and customer experience through automation, experimentation, and continuous improvement.

Build and maintain the pre-sales technology platform, including lead routing, account assignment, territory management, pipeline automation, revenue intelligence, and AI-assisted selling. Integrate Salesforce, marketing automation, AI platforms, data providers, and sales engagement tools. Partner with Sales, Marketing, and Operations leaders to identify bottlenecks, improve seller productivity, evaluate emerging technologies, and deliver scalable systems that support the customer lifecycle.

Lead the technical architecture for post-sales Customer Success, Renewals, Professional Services, Support, and GTM Operations. Build automation, AI capabilities, integrations, workflows, customer intelligence, and shared data models that improve retention, renewals, efficiency, and customer engagement. Establish engineering standards and technical direction across GTM systems while partnering with business leaders, engineers, and the Pre-Sales GTM Engineer.

Conduct full-cycle recruiting for Corporate and Go-to-Market roles on a six-month remote contract. Responsibilities include intake strategy, sourcing, candidate screening, interview coordination, stakeholder advising, offer negotiation, candidate experience management, ATS recordkeeping, and recruiting progress reporting. The role requires managing multiple requisitions, recruiting passive candidates, using AI tools, and partnering with hiring managers across Sales, Marketing, Professional Services, Customer Support, Finance, Operations, and other G&A functions.

Lead cross-functional governance for large-scale product initiatives (modernization, AI/ML, multi-quarter programs). Own executive-ready status reporting, milestone/KPI tracking, risk identification/escalation, and stakeholder communication to keep projects on schedule and support prioritization decisions.

Provide day-to-day operational support for Windows-based production systems (IIS, MS SQL), manage Azure VMs/NSGs, respond to incidents in a 24/7 environment, automate tasks with PowerShell, perform maintenance (patching, backups, permissions), monitor telemetry and tune alerts, support DR/BCP, and document runbooks and troubleshooting in Jira while collaborating with engineers and SREs.

Provide daily operational support for Windows-based production systems (IIS, MS SQL), manage Azure VMs and networking, execute incident response, automate tasks with PowerShell, perform routine Windows maintenance and DR tests, monitor telemetry and tune alerts, and document work in runbooks and Jira while collaborating with SRE and product teams.

Provide operational support for Windows-based production systems (IIS, MS SQL), manage Azure VMs and networking, execute incident response and runbooks, automate tasks with PowerShell, perform maintenance (patching, backups), monitor telemetry and alerts, and support DR/BCP activities while collaborating with SRE, product, and engineering teams.

Lead design and delivery of global sales training programs, leveraging AI-driven learning tools and LMS capabilities. Build onboarding, coaching, certification and mentoring programs, measure learning impact, manage one direct report, and partner cross-functionally to align sales readiness with business goals.

Lead and own international accounting for global entities: drive month-end close, statutory and internal audits, VAT/GST compliance, and consolidation. Manage international accounting team, third-party accountants, and audit processes. Champion process improvements and automation, maintain accounting policies, and partner with business leaders to ensure accurate, timely financial reporting across jurisdictions.

Lead end-to-end ERP implementations for manufacturing customers: gather requirements, map shopfloor and engineering processes (CTO/ETO), configure systems, support testing and data migration, run user training, and guide go-live while collaborating with German and Dutch teams to grow the German market.

Own the product data backbone and operating rhythm: define standardized metrics and data dictionary, build product-health dashboards, run churn/win-loss and product P&L analysis, manage initiative tracking and reporting, administer product tooling, and enable consistent decision-making across 60+ products as a senior individual contributor.

Serve as primary implementation lead for new customers of ECI software: gather requirements, perform fit-gap analysis, configure systems, engineer solutions, conduct testing, manage data migration, oversee go-live and post-go-live consulting, and handle project administration and escalations.

Qualify inbound leads and prospect outbound to generate pipeline, conduct discovery, schedule qualified meetings for AEs, track activities in Salesforce, and meet activity and pipeline targets.

Sell Amper production monitoring platform to SMB manufacturers through full-cycle B2B sales: prospecting, demos, consultative discovery, forecasting, CRM management, and quota attainment while supporting events and training.

Sell JobBOSS² ERP products and services to SMB manufacturers within a defined territory. Manage leads through the sales process, hit monthly revenue quotas, run demos and seminars, attend tradeshows, and collaborate with the Sales Director on territory strategy and prospect programs.

Own a manufacturing ERP product line for the German market: define roadmap and vision, author requirements and user stories, collaborate with sales, marketing, development and international teams, drive go-to-market and launches, conduct competitive and market analysis, support financial planning, and act as subject-matter expert to customers and internal stakeholders.