Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
We're looking for a Senior AWS Connect Developer with a strong background in AWS Connect services and architecture. Your role will involve designing, implementing, and maintaining complex AWS Connect solutions to enhance customer experiences. Your expertise in AWS Connect, Lambda development, AWS API Gateway, and API integrations will be instrumental in creating scalable, customizable, and integrated contact center solutions for modern business needs. As a Senior AWS Connect Developer, you will play a crucial role in driving the development and optimization of our AWS Connect platform and custom CCP to deliver exceptional customer and agent experiences.
Key Responsibilities:
- Design and implement AWS Connect contact flows, IVRs, and integrations.
- Configure AWS Connect instances, queues, and custom attributes for optimized workflows.
- Develop Lambda functions (C#/JavaScript) for call routing, backend operations, and integrations.
- Integrate AWS Connect with DynamoDB, S3, Lex, and other AWS services.
- Manage API Gateway for secure, scalable API interactions.
- Monitor performance, optimize workflows, and ensure compliance with AWS best practices.
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- 5+ years of working experience with Call flows, IVRs and Integrations
Skills and Qualifications:
- Proficient in AWS services (Lambda, DynamoDB, S3, CloudFormation, IAM, CloudWatch).
- Strong understanding of contact center operations, IVR systems, and call routing.
- Experience with Python, JavaScript, or Java for backend development.
- Skilled in RESTful APIs, web services, and microservices architecture.
- Strong problem-solving, communication, and stakeholder collaboration.
- AWS certification and experience with CI/CD & DevOps are a plus.
Visa sponsorship not available for this role
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Teams
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
