Jobs at EBG

Supports customers, internal operations, and customer care by resolving escalations, fulfilling manually booked products, transferring tickets, preparing vendor reports, maintaining spreadsheets, and providing phone and written support. The role requires strong organization, communication, problem-solving, multitasking, and customer service skills. It operates Monday through Friday with a hybrid schedule and occasional holiday flexibility.

Manage multiple business and technology projects from planning through delivery while serving as Scrum Master for an agile domain. Responsibilities include project prioritization, scheduling, budgeting, risk mitigation, stakeholder reporting, resource planning, Scrum ceremonies, backlog and velocity tracking, impediment removal, process improvement, and portfolio alignment across business and technology teams.

Own the full lifecycle of small business clients, including prospecting, conversion, onboarding, implementation, activation, retention, and early growth. Build relationships with decision-makers, manage sales and post-sale execution, identify expansion opportunities, and collaborate with regional teammates to improve pipeline health, onboarding quality, client engagement, and subscriber growth. Performance is measured by individual and regional team results.

Lead strategy and execution of full-funnel demand generation across multiple business lines. Own integrated, multi-channel programs, optimize funnel performance, align marketing and sales, manage and grow the demand generation team, improve CRM/automation/reporting, and deliver pipeline and revenue outcomes through data-driven campaigns and stakeholder partnership.