Teams at EBG

Supports customers, vendors, customer care, and operations teams by resolving guest issues, fulfilling manually booked products, transferring tickets, preparing reports, maintaining spreadsheets, and providing professional phone and written assistance. The role requires multitasking, problem-solving, accurate recordkeeping, and flexible hybrid work Monday through Friday, with possible holiday availability.

Manage multiple business and technology projects from planning through delivery while serving as Scrum Master for an agile domain. Responsibilities include project prioritization, scheduling, budgeting, risk mitigation, stakeholder reporting, resource planning, Scrum ceremonies, backlog and velocity tracking, impediment removal, process improvement, and portfolio alignment across business and technology teams.

Own the full lifecycle of small business clients, including prospecting, conversion, onboarding, implementation, activation, retention, and early growth. Build relationships with decision-makers, manage sales and post-sale execution, identify expansion opportunities, and collaborate with regional teammates to improve pipeline health, onboarding quality, client engagement, and subscriber growth. Performance is measured by individual and regional team results.