Teams at EBG

Supports daily operations through financial and contact-center audits, risk identification, process improvement, customer escalation resolution, and cross-department communication. Uses data-driven methods to identify operational issues, develop improvement plans, implement changes, and measure results. Requires flexibility for weekends and holidays, strong organizational and communication skills, Microsoft Office proficiency, and a customer-focused approach.

Leads Undercover Tourist’s marketing organization, strategy, budget, and P&L impact. Owns customer acquisition, retention, paid media, SEO, email, SMS, content, creator partnerships, brand strategy, marketing technology, and strategic collaborations with major theme park brands. Manages marketing performance, attribution, team development, agency relationships, and growth initiatives while building a scalable, data-driven marketing function.

Supports customers, internal operations, and customer care by resolving escalations, fulfilling manually booked products, transferring tickets, preparing vendor reports, maintaining spreadsheets, and providing phone and written support. The role requires strong organization, communication, problem-solving, multitasking, and customer service skills. It operates Monday through Friday with a hybrid schedule and occasional holiday flexibility.