Jobs at EasyPost

Design, develop, and maintain production-scale APIs and distributed systems in Golang on Kubernetes. Provide technical leadership, participate in design reviews, write tests and documentation, collaborate cross-functionally, improve developer workflows including AI-assisted tooling, and support on-call operations.

The Senior Software Engineer will modernize USPS shipping technology, refactor legacy systems for cloud integration, and develop high-performance services using Go, while collaborating with teams and addressing production challenges.

Provide first-level support for customers encountering software, hardware, or network issues. Troubleshoot and resolve basic problems, document interactions, escalate complex issues, follow up to ensure satisfaction, and liaise with internal teams to improve products and processes.

As a Software Engineer III, you will design, develop, and maintain high-quality software solutions, collaborating with cross-functional teams to ensure scalability and performance.

Identify and qualify potential customers through research and outbound outreach. Initiate conversations, assess prospect needs, nurture leads, educate on product value, and hand off qualified opportunities to the sales team while maintaining CRM records and follow-ups.

Lead enterprise sales by building relationships with senior decision-makers, prospecting and managing a robust pipeline, presenting solutions, negotiating contracts, and collaborating with internal teams to ensure customer success and revenue growth.

Lead design, build, and operate scalable backend services and carrier integrations. Provide technical leadership, mentor engineers, drive architecture and best practices, write and test code, troubleshoot production incidents, and improve monitoring and reliability while collaborating with product and cross-functional teams.

Manage customer renewals as primary contact, proactively engage customers to reduce churn, coordinate internal teams to resolve issues, conduct account health check-ins, maintain CRM records, escalate and navigate difficult conversations, and collect feedback to improve the customer experience.