Jobs at EarthCam

As a Key Account Manager, you will drive revenue growth in construction accounts, develop business plans, and expand relationships with key stakeholders, focusing on strategic customer engagement and project timelines.

Lead sales training, onboarding, CRM adoption, and sales administration to improve execution, pipeline visibility, and scalable sales processes. Manage Sales Administration team, develop playbooks and training, reinforce CRM standards, coordinate cross-functionally, and implement operational improvements to increase sales productivity and enablement impact.

Lead identification, evaluation, and launch of strategic partnerships and integrations. Manage partner onboarding, cross-functional execution, timelines, and performance. Serve as primary partner contact, develop business cases, support go-to-market, and continuously optimize partnership-driven product initiatives.

Support planning, scheduling, documentation, and coordination of field service projects. Track milestones, communicate with customers/vendors/technicians, prepare status reports, maintain project records, and assist Project Managers with operational tasks.

Provide Tier 2 technical support for camera-based and IP video systems, performing advanced troubleshooting, network diagnostics (IP/DNS/DHCP/TCP-IP/routing/switching), log analysis, escalation ownership, cross-team collaboration, documentation, system monitoring, and participation in testing and rollouts to maintain reliability and customer success.

The Customer Success Specialist will manage customer accounts, drive satisfaction, ensure product adoption, and handle inquiries while maintaining accurate records and supporting renewals.