Jobs at Duck Creek Technologies

The Principal Product Manager, Policy oversees the product direction for Duck Creek's Policy Administration System, focusing on customer outcomes, regulatory compliance, and sustainable operations. This role involves driving the product roadmap and collaborating with various teams to deliver high-impact capabilities.

Own month-end close tasks and GL reconciliations, manage RightRev and Salesforce order activation, prepare revenue journals and analysis, ensure ASC 606 contract accounting, mitigate revenue leakage, support audits, and drive automation and process improvements for usage-based billing and revenue recognition.

Lead strategy for Platform Services domains (eventing, data movement, notifications, developer platform). Define roadmap, conduct market/competitive research, represent strategy to executives and customers, drive cross-product adoption, evaluate agentic AI opportunities, and partner with product owners and engineering on sequencing and launch readiness.

Provide first-level technical support to end users via phone, email, and chat. Troubleshoot software, hardware, network, and device issues; document solutions in the ticketing system; escalate to IT/Security as needed. Maintain knowledge base, support onboarding/offboarding, run user training, participate in IT projects, and use AI tools to build self-service solutions while ensuring compliance with IT policies.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

Apprentice Business Analyst supporting Duck Creek Reinsurance implementations: gather and document requirements, assist testing and training, collaborate with customers and teams, and learn insurance processes and delivery methodologies under mentorship.

Lead Duck Creek's global Solution Consulting and Value Engineering functions to define value messaging, improve pre-sales methodology and demos, partner with Sales leadership on go-to-market strategy, build and coach high-performing pre-sales teams, manage proposals/RFX, align resources to opportunities, automate reporting, and drive initiatives that increase sales effectiveness and measurable customer value.

The VP of Data & AI Engineering leads Duck Creek's enterprise data and AI strategy, overseeing global teams, implementing scalable platforms, and ensuring data governance and responsible AI practices.

Manage and support Azure, AWS, Windows, and Linux environments: install, configure, automate, monitor, patch, troubleshoot, and document infrastructure. Provide on-call support, participate in projects, and collaborate to deliver secure, scalable cloud solutions.

Manage client projects end-to-end to deliver on time, within scope and budget. Define scope, create detailed project plans, track progress, manage changes, report/escalate, maintain documentation, produce presentations, and create process maps and spreadsheets. Requires client-facing coordination and travel.

Lead Business Architect responsible for mapping business capabilities, designing target operating models, standardizing processes, supporting automation, and aligning business imperatives with technology. Acts as the architecture expert and escalation point for customers, collaborates on enterprise solutions, reviews prototypes and blueprints, defines performance metrics, and manages work across multiple complex projects.

Serve as the client-recognized expert on business architecture for P&C reinsurance, align business strategy with technology, define enterprise solutions, metrics, and integration approaches, and support multiple complex projects while contributing practice IP and escalation support.

Lead and manage multiple agile engineering teams for a cloud-native SaaS platform. Own people management, strategic planning, resource and budget oversight, technical leadership, CI/CD and production quality, and stakeholder governance. Drive process improvements, risk/dependency management, and mentor team leaders while ensuring delivery of resilient, observable software with AI/ML integration.

The Principal Software Architect leads architectural practices across multiple teams, integrating modern technologies like AI/ML and cloud-native solutions while mentoring and collaborating on strategic initiatives.

Own the post-sale operational support relationship for enterprise customers: lead escalations and major incidents, coordinate Support/Engineering/Cloud teams, ensure SLA/SLO adherence, run service reviews, drive root-cause analysis and corrective actions, and advocate for customer outcomes.