Jobs at Duck Creek Technologies

Leads Duck Creek Technologies’ Intelligence function, overseeing analytics engineering, business intelligence, reporting, dashboards, metrics, and insight generation. Builds scalable analytics platforms and governance standards, partners with product, AI, engineering, and business leaders, and translates complex data into actionable recommendations. Manages analytics teams and advances enterprise data-driven decision-making, operational performance, and product development.

Lead technical customer success for assigned accounts by coordinating stakeholders, guiding solution architecture, managing cloud environments and integrations, supporting technical escalations, and ensuring adherence to platform standards. The role collaborates with implementation partners and internal teams on deployment strategies, automation, operational efficiency, and customer business objectives. It requires extensive P&C insurance software, solution architecture, Microsoft Azure, DevOps, and software development experience.

Drive new business and expand strategic accounts across the UK and Europe, particularly France, London Market, specialty insurance, and reinsurance. Lead complex enterprise sales cycles, manage Salesforce pipeline forecasting, build C-level relationships, develop account strategies, coordinate cross-functional pursuit teams, and connect Duck Creek software and services to customer priorities. French and English fluency are essential. The role is hybrid in London with travel up to 50%.

Develops market strategy, positioning, messaging, and go-to-market plans for Duck Creek’s Agentic AI Platform and solutions. Leads segmentation, competitive intelligence, launches, sales enablement, thought leadership, analyst and partner engagement, and responsible AI narratives. Partners cross-functionally with product, engineering, sales, legal, security, customer success, and executives to drive adoption, pipeline, differentiation, and measurable business value.

Leads financial planning and analysis for a SaaS business, including bookings and revenue forecasting, long-range planning, scenario modeling, annual planning, KPI reporting, and board materials. Partners with GTM, Sales Operations, FP&A, and senior leadership to analyze SaaS metrics, improve forecast accuracy, support quota and commission design, and translate financial insights into strategic recommendations.

Provides application and production support for customer environments, diagnosing incidents, defects, and performance issues. Owns issues through root-cause analysis, resolution, communication, and prevention. Configures, integrates, and extends the platform for customer implementations while collaborating with Delivery, Product, Engineering, and customers. Develops reliable services using testing, debugging, CI/CD, deployment automation, and scalable architecture practices.

Leads strategic enterprise sales growth for reinsurance and specialty insurance customers. Responsibilities include developing accounts, managing complex sales cycles, coordinating deal teams and partners, forecasting pipeline and bookings in Salesforce, engaging C-level stakeholders, and coaching Sales Directors. The role requires deep reinsurance or London Market expertise, strong consultative selling skills, and experience closing significant software and technology transactions.

Lead Duck Creek's global Solution Consulting and Value Engineering functions to define value messaging, improve pre-sales methodology and demos, partner with Sales leadership on go-to-market strategy, build and coach high-performing pre-sales teams, manage proposals/RFX, align resources to opportunities, automate reporting, and drive initiatives that increase sales effectiveness and measurable customer value.

Leads sales operations strategy and execution, including forecasting, planning, budgeting, quota allocation, compensation administration, CRM optimization, pipeline analysis, KPI reporting, and sales performance dashboards. Builds and manages the Sales Operations team, partners with senior leadership and cross-functional stakeholders, drives process improvements, supports business reviews, and advances AI-enabled analytical practices across the sales organization.

Develops product training curricula and digital learning content across instructor-led, virtual, and web-based formats. Partners with subject matter experts and stakeholders to translate complex product and business needs into effective educational materials. Creates tutorials, modules, certifications, simulations, assessments, and knowledge checks using online learning tools. Evaluates and maintains content for accuracy and quality while improving learning processes, tools, and delivery at scale.

Lead complex client technology projects and programs from planning through delivery. Manage schedules, budgets, scope, risks, dependencies, change requests, governance, financial performance, and contractual commitments. Provide executive reporting, coordinate cross-functional teams, support statements of work, and mentor project staff. Build strong client and stakeholder relationships while ensuring projects remain aligned, transparent, on time, and within budget.

Develop and lead applied AI solutions integrating LLMs across multiple products. Design highly available Python and C#/.NET APIs, evaluate AI models, collaborate with data scientists and stakeholders, maintain scalable codebases, mentor developers, and deliver AI services through secure, reliable CI/CD pipelines. The role requires cloud-native architecture experience, LLM application frameworks, vector databases, and strong software engineering practices.

Provides first-line technical support for Duck Creek applications, including incident response, troubleshooting, performance monitoring, log review, patching, and deployment assistance. Documents incidents and resolutions, escalates complex issues, collaborates with development and infrastructure teams, supports SLA compliance, and identifies recurring issues and system improvements. Requires a bachelor's degree and 1–2 years of application support or IT operations experience.

Owns and improves the end-to-end software release system across engineering. Responsibilities include managing release calendars, branching strategies, code freezes, readiness checkpoints, deployment coordination, risks, dependencies, stakeholder communications, release governance, and post-release follow-up. The role partners with DevOps and engineering teams to improve CI/CD pipelines, build stability, deployment reliability, automation, and release cadence in a cloud-based SaaS environment.

Owns end-to-end response to high-impact incidents in a 24/7 SaaS production environment. Coordinates technical teams during live incident bridges, removes blockers, manages escalations, communicates business impact, and ensures safe mitigations. Leads post-incident reviews, tracks metrics, improves runbooks and processes, and supports change and problem management. The role requires ITSM expertise, cloud and DevOps knowledge, AI-tool proficiency, strong communication, and calm decision-making under pressure.

Supports SaaS accounts receivable and invoicing for software licensing, maintenance, and professional services. Responsibilities include verifying billing information, resolving invoicing inquiries, delivering invoices through systems such as Ariba and Coupa, maintaining Workday Financials documentation, following up on overdue payments, preparing reports, and ensuring compliance with accounts receivable policies.

Provides senior-level functional application support for Duck Creek Reinsurance. Owns complex client issues from investigation through resolution, translates business needs into configurations and enhancements, coordinates with Product, Engineering, and Cloud Operations, and supports testing, releases, and post-release stabilization. Monitors service performance, develops support documentation, mentors analysts, manages client communications, and drives continuous improvement. Requires application support, business analysis, enterprise software, and reinsurance experience.

Generates qualified sales pipeline for Duck Creek’s insurance software by researching target accounts, conducting outbound and inbound prospecting, qualifying prospects, leading introductory conversations, and booking meetings. Collaborates with sales, marketing, and operations teams on territory strategies, events, targeted messaging, and lead follow-up. Maintains CRM records, uses AI tools, analyzes data, improves processes, and contributes to team learning and standards.

Lead sales growth in India by managing pipeline closure, developing new business, expanding client and partner relationships, negotiating high-value contracts, and executing market-expansion strategies. The role requires collaboration with systems integrators, marketing, regulators, analysts, and cross-functional teams. Responsibilities include Salesforce pipeline management, forecasting, sales target reporting, brand-building activities, and participation in client and company events.

Leads enterprise SaaS sales to major property and casualty insurance carriers, managing complex sales cycles, strategic accounts, pipeline development, forecasting, proposals, and executive relationships. Builds new business, expands existing accounts, and aligns Duck Creek solutions with customer strategies. Acts as a sales expert and team lead by coaching, mentoring, and onboarding Sales Directors while supporting large deal pursuit teams and partner ecosystems.