Jobs at Duck Creek Technologies

Lead sales growth in India by managing pipeline closure, developing new business, expanding client and partner relationships, negotiating high-value contracts, and executing market-expansion strategies. The role requires collaboration with systems integrators, marketing, regulators, analysts, and cross-functional teams. Responsibilities include Salesforce pipeline management, forecasting, sales target reporting, brand-building activities, and participation in client and company events.

Lead complex client technology projects and programs from planning through delivery. Manage schedules, budgets, scope, risks, dependencies, change requests, governance, financial performance, and contractual commitments. Provide executive reporting, coordinate cross-functional teams, support statements of work, and mentor project staff. Build strong client and stakeholder relationships while ensuring projects remain aligned, transparent, on time, and within budget.

Leads enterprise SaaS sales to major property and casualty insurance carriers, managing complex sales cycles, strategic accounts, pipeline development, forecasting, proposals, and executive relationships. Builds new business, expands existing accounts, and aligns Duck Creek solutions with customer strategies. Acts as a sales expert and team lead by coaching, mentoring, and onboarding Sales Directors while supporting large deal pursuit teams and partner ecosystems.

Lead strategy for Platform Services domains (eventing, data movement, notifications, developer platform). Define roadmap, conduct market/competitive research, represent strategy to executives and customers, drive cross-product adoption, evaluate agentic AI opportunities, and partner with product owners and engineering on sequencing and launch readiness.

Owns the strategy, roadmap, and execution of an agentic AI application that automates insurance product configuration. Translates carrier needs, AI accuracy requirements, document-processing challenges, and scalability goals into product priorities and measurable outcomes. Partners with engineering, architecture, data science, AI platform, customer-facing teams, and carriers to deliver reliable document ingestion, extraction, knowledge graph, validation, and human-review capabilities. Defines evaluation methods, adoption and accuracy metrics, release plans, and responsible AI controls.

Leads planning and roadmap execution for data orchestration capabilities across ingestion, transformation, routing, synchronization, monitoring, and delivery. Defines requirements for reusable pipelines, data contracts, schemas, lineage, observability, and AI-ready data flows. Partners with engineering, architecture, data, security, customer teams, and stakeholders to prioritize capabilities, improve reliability and adoption, reduce custom implementations, and establish measurable outcomes for data trust and onboarding efficiency.

Owns the strategy and roadmap for semantic insurance data products supporting AI, analytics, automation, and enterprise applications. Defines canonical concepts, relationships, metadata, data quality standards, APIs, knowledge graphs, and AI-ready consumption patterns. Partners with engineering, architecture, data, AI, UX, customer success, and insurance stakeholders to translate complex P&C insurance needs into product capabilities, prioritize use cases, establish requirements, drive adoption, and measure business impact.

Provides advanced technical support for Duck Creek applications, monitors performance and system health, resolves complex incidents, leads root cause analysis, and coordinates patches and releases. The role collaborates with development, infrastructure, and QA teams, maintains incident documentation, tracks SLA adherence, analyzes recurring issues, and improves support processes and application stability.

Drives new business sales and market penetration for Duck Creek’s specialty insurance software, including Loss Control, Reinsurance, and Distribution Management solutions. Develops account plans, manages enterprise sales pipelines, leads RFPs and negotiations, presents solutions, and maintains forecasts. Acts as a specialty insurance subject matter expert while collaborating with product, marketing, delivery, implementation, customer success, and partners. Builds executive relationships, monitors market trends, and represents the company at industry events. Travel may be required up to 50%.

Leads professional services sales and solution architecture for enterprise P&C insurance customers. Responsibilities include setting revenue targets, managing pipeline and forecasting, defining service offerings, leading solution architecture teams, establishing architectural standards, supporting strategic sales opportunities, and aligning Product, Engineering, Services, Sales, and partners. The role requires executive leadership, cloud and distributed-systems expertise, insurance industry knowledge, and the ability to scale technical sales and delivery practices.

Upgrades Duck Creek Policy client applications, analyzes release impacts and customizations, debugs base and custom code, and resolves integration issues. The role develops upgrade paths, uses Duck Creek diagnostic tools, identifies automation opportunities, supports certification activities, and collaborates with development, QA, support, customers, technical leads, and project managers. It also involves SQL troubleshooting, performance optimization, customer issue triage, risk communication, mentoring, and knowledge sharing.

Upgrade and certify Duck Creek Billing applications, analyze release impacts, assess customizations, debug client and base code, and resolve integration issues. The role develops upgrade paths, troubleshoots SQL and database performance, supports customer issue triage, identifies automation opportunities, and collaborates with development, QA, support, technical leadership, and project management teams.

Upgrade and certify Duck Creek Billing applications, analyze release impacts, troubleshoot custom and base code, and develop upgrade solutions. The role requires assessing client customizations, integrations, and compatibility; using upgrade and AI-driven automation tools; resolving issues with customers and implementation teams; and collaborating with development, QA, and support. It also involves SQL troubleshooting, performance optimization, mentoring, risk escalation, and supporting integrations with policy, payment, ledger, and document-generation systems.

Leads the sales operations function, including forecasting, budgeting, quota allocation, compensation administration, CRM optimization, pipeline analysis, KPI reporting, and dashboard development. Builds and manages a high-performing team, improves sales processes, supports regional Sales VPs and quarterly business reviews, partners cross-functionally with Finance, HR, Marketing, and Product, and drives sales enablement, training, and AI-forward analytical practices.

Designs, implements, and optimizes cloud infrastructure and services supporting global SaaS solutions. Responsibilities include cloud platform administration, scripting, CI/CD deployment tooling, security best practices, distributed application troubleshooting, SQL-based validation, root cause analysis, and cloud cost optimization. The role collaborates across technical and non-technical teams, manages multiple priorities, and supports UK and rotating US shift schedules.

Designs, implements, optimizes, and troubleshoots cloud infrastructure and distributed applications supporting global SaaS solutions. The role manages cloud services, deployment tooling, security practices, cost optimization, SQL-based troubleshooting, and root cause analysis. It collaborates across technical and non-technical teams, supports rotating UK and US shifts, and contributes to continuous improvement of cloud engineering practices.

Owns the strategy and roadmap for Duck Creek’s billing product domain, including invoicing, payments, collections, commissions, disbursements, reconciliation, and automation. Partners with engineering, architecture, data, finance, sales, and customers to deliver configurable, scalable, compliant, and explainable billing capabilities. Leads discovery, prioritization, AI-enabled decision support, governance, adoption, and financial outcomes for insurance billing workflows.

Manage a portfolio of medium and large SaaS customer accounts throughout implementation, adoption, renewal, and expansion. Build trusted relationships with customers and system integration partners, lead governance meetings, monitor customer health and risks, coordinate issue resolution, and drive product adoption and revenue retention. Develop success plans, facilitate executive communications, gather feedback, support referenceability, and mentor junior customer success managers while collaborating across internal teams.

Provides technical leadership for large-scale cloud-native software projects, including architecture, microservices, Azure infrastructure, Kubernetes, Terraform, CI/CD, and production operations. Leads design reviews, code reviews, technical roadmaps, and engineering best practices. Evaluates responsible AI-assisted development tools, collaborates across product and engineering teams, resolves complex technical challenges, and drives scalable, secure, cost-efficient software delivery without direct people management.

Designs, codes, configures, debugs, and tests moderate-complexity software solutions. Implements Azure infrastructure, Terraform, CI/CD pipelines, automated testing, and cloud deployments. Creates small-scale architectures, performs source-code management, mentors junior engineers, and participates in code reviews. Requires strong Java or .NET, database, web development, DevOps, Duck Creek platform, insurance-domain, Agile, and AI-assisted development expertise.