Jobs at Duck Creek Technologies

Provides expert functional application support for Duck Creek Reinsurance, owning complex client issues from investigation through resolution. Translates business requirements into specifications, configurations, defects, and enhancements; coordinates with Product, Engineering, Cloud Operations, and consultants; supports testing, releases, deployments, and stabilization. Monitors incidents and service performance, conducts root-cause and problem management, maintains knowledge documentation, communicates with clients, and mentors analysts.

Provides first-line technical support for Duck Creek applications by owning tickets, troubleshooting application, data, integration, configuration, database, cloud, authentication, API, and IIS issues. Documents incidents and resolutions, manages backlog and service standards, escalates complex problems, collaborates with development and infrastructure teams, and recommends improvements. The role also supports releases, monitoring, knowledge-base updates, and ongoing application support process enhancements.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, configuration, and authentication issues, and escalating complex problems. Documents incidents and resolutions, monitors service delivery, reduces backlog, and collaborates with development and infrastructure teams on recurring issues and improvements. Requires hands-on experience with SQL Server, Azure, IIS, SSO/SAML, REST APIs, PowerShell, XML/XSLT, and related enterprise technologies.

Provides first-line technical support for Duck Creek applications, investigates and resolves application, database, integration, authentication, and configuration issues, manages support tickets, documents troubleshooting and resolutions, and escalates complex incidents. Collaborates with development and infrastructure teams, monitors service delivery, identifies recurring problems, supports releases and new features, and recommends improvements. Requires hands-on troubleshooting across SQL Server, Azure, IIS, APIs, SSO/SAML, file transfers, XML/XSLT, and PowerShell.

Owns roadmap execution and capability definition for an Agentic AI Platform. Translates AI platform strategy into requirements, prioritized roadmaps, reusable agent orchestration and lifecycle capabilities, governance controls, observability, and scalable platform patterns. Partners with engineering, architecture, data, security, legal, compliance, customer success, professional services, and customers. Measures adoption, reliability, safety, quality, cost, and business impact while balancing technical feasibility, security, compliance, and customer value.

Provides first-line technical support for Duck Creek applications, managing tickets, troubleshooting application, database, integration, authentication, and configuration issues, and documenting resolutions. The analyst investigates root causes, escalates complex problems, collaborates with development and infrastructure teams, supports releases and new features, monitors service delivery, reduces backlog, and recommends process improvements. The role requires strong SQL Server, Azure, IIS, SSO/SAML, API, PowerShell, XML/XSLT, and file-transfer troubleshooting skills.

Leads enterprise sales for Duck Creek’s insurance software solutions, targeting major P&C carriers. Responsibilities include winning and expanding strategic accounts, managing complex sales cycles, building executive relationships, developing pipelines, forecasting bookings, presenting proposals, and aligning solutions with customer strategies. The role also leads, coaches, mentors, and onboards Sales Directors while managing large deal pursuit teams and partner ecosystems.

Upgrade Duck Creek client applications, assess release impacts, analyze custom and base code, debug issues, and develop workarounds. Use upgrade tools to create differential analyses and low-impact upgrade paths. Configure Policy, Claims, Party, and Loss Control applications; validate upgrades; identify automation opportunities; and collaborate with development, QA, support, technical leads, project managers, implementation teams, and customers. Mentor teammates and communicate risks affecting project schedules.

Lead Business Architect responsible for mapping business capabilities, designing target operating models, standardizing processes, supporting automation, and aligning business imperatives with technology. Acts as the architecture expert and escalation point for customers, collaborates on enterprise solutions, reviews prototypes and blueprints, defines performance metrics, and manages work across multiple complex projects.

Lead and manage multiple agile engineering teams for a cloud-native SaaS platform. Own people management, strategic planning, resource and budget oversight, technical leadership, CI/CD and production quality, and stakeholder governance. Drive process improvements, risk/dependency management, and mentor team leaders while ensuring delivery of resilient, observable software with AI/ML integration.

Serve as the client-recognized expert on business architecture for P&C reinsurance, align business strategy with technology, define enterprise solutions, metrics, and integration approaches, and support multiple complex projects while contributing practice IP and escalation support.

Leads the sales operations function, including forecasting, budgeting, quota allocation, compensation administration, CRM optimization, pipeline analysis, KPI reporting, and dashboard development. Builds and manages a high-performing team, improves sales processes, supports regional Sales VPs and quarterly business reviews, partners cross-functionally with Finance, HR, Marketing, and Product, and drives sales enablement, training, and AI-forward analytical practices.

The Principal Software Architect leads architectural practices across multiple teams, integrating modern technologies like AI/ML and cloud-native solutions while mentoring and collaborating on strategic initiatives.

Own month-end close tasks and GL reconciliations, manage RightRev and Salesforce order activation, prepare revenue journals and analysis, ensure ASC 606 contract accounting, mitigate revenue leakage, support audits, and drive automation and process improvements for usage-based billing and revenue recognition.

Lead strategy for Platform Services domains (eventing, data movement, notifications, developer platform). Define roadmap, conduct market/competitive research, represent strategy to executives and customers, drive cross-product adoption, evaluate agentic AI opportunities, and partner with product owners and engineering on sequencing and launch readiness.

Provide first-level technical support to end users via phone, email, and chat. Troubleshoot software, hardware, network, and device issues; document solutions in the ticketing system; escalate to IT/Security as needed. Maintain knowledge base, support onboarding/offboarding, run user training, participate in IT projects, and use AI tools to build self-service solutions while ensuring compliance with IT policies.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

Apprentice Business Analyst supporting Duck Creek Reinsurance implementations: gather and document requirements, assist testing and training, collaborate with customers and teams, and learn insurance processes and delivery methodologies under mentorship.

Lead Duck Creek's global Solution Consulting and Value Engineering functions to define value messaging, improve pre-sales methodology and demos, partner with Sales leadership on go-to-market strategy, build and coach high-performing pre-sales teams, manage proposals/RFX, align resources to opportunities, automate reporting, and drive initiatives that increase sales effectiveness and measurable customer value.

The VP of Data & AI Engineering leads Duck Creek's enterprise data and AI strategy, overseeing global teams, implementing scalable platforms, and ensuring data governance and responsible AI practices.