Director, Strategic Accounts

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Driven Brand’s Collision group is looking for a Driven Director, Strategic Accounts (Insurance) who wants to make a difference!

Reporting to the VP, Insurance, this role is responsible for overseeing Driven Brands corporately managed insurance programs throughout their respective geographic regions. This position will be tasked with developing new national, regional, and local insurance relationships, maintaining previously established insurance relationships and promoting the addition of high performing Driven Brands (CARSTAR, FIX & ABRA) stores to Driven Brands corporately managed and non-managed insurance programs.

• Promote Driven Brands professionally and ethically in all work activities

• Cultivate positive and productive relationships inside both the insurance and collision repair industries

• Manage insurance relations with assigned insurance relationships

• Understand the industry dynamics around direct repair programs

• Implement and manage the roll out of various direct repair programs at the local, regional and national levels.  

• Develop new corporate insurance relationships through local, regional, or national networking activities

• Attend local/regional industry meetings as directed

  • Data provider conferences such as Mitchell or CCC

  • Industry events such as CIC, NACE, and or SEMA

• Review and analyze network performance on a regular basis

• Work with insurance team to continuously define the key performance metrics and corresponding performance required for success

• Work with Insurance team members to continuously communicate and update our network about the changing expectations

• Promote strong internal relationships with our Driven Brands Operations team

• Regular review of Driven Brands network wide performance

• Coach franchise store owners to drive constant improvement in program compliance, administrative processes and operations that meet insurance carrier expectations.

• Work with internal insurance staff to ensure assigned collision facilities comply with DRP requirements, e.g., certifications, equipment, etc.

• Perform store visits with independent collision repair owners and/or attend regional business group meetings

• Ability to travel up to 25% per year.

• Other duties as assigned.

• Bachelor’s degree or equivalent experience in business or management.

• 3-5 years of Insurance or Collision repair industry experience.

• Prior history of managing concierge or Direct Repair insurance programs in the collision industry or with a top ten insurance carrier.

• Knowledge of estimating and evaluation software (CCC-ONE, Mitchell, Audatex).

• Strong knowledge of collision repair estimating procedures and principles.

• Functional / Technical Knowledge:

  •    Microsoft Office proficiency required: Outlook, Word, Excel and PowerPoint.

  • Collision Repair Management systems (Mitchell, CCC-ONE, etc.).

• Strong customer service and negotiations skills required.

• Excellent presentation and sales skills required.

• Strong verbal, written and interpersonal communication skills.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

Compensation Range:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.