Jobs at Donorbox

Leads and builds Donorbox’s product marketing function, owning positioning, messaging, product-led growth, launches, enablement, competitive intelligence, and performance measurement. Partners with Product, Sales, Customer Success, and Marketing to drive acquisition, conversion, retention, and expansion. Manages one direct report, establishes scalable processes and KPIs, influences roadmap priorities, and presents data-driven insights to executive leadership.

Build and maintain interactive donation form features using vanilla JavaScript and Ruby on Rails. Develop Rails backend functionality with ActiveRecord, controllers, and ViewComponents; write SQL and optimize PostgreSQL queries. Create semantic HTML, CSS, and Hotwire interfaces, write automated Minitest tests, review code, document technical decisions, and independently drive well-scoped features from requirements through delivery.

Manage and expand Donorbox’s referral partnership ecosystem of nonprofit consultants, agencies, and complementary SaaS providers. Responsibilities include prospecting and recruiting partners, onboarding and enabling them with training and sales materials, executing co-marketing initiatives and events, tracking referred leads and commissions, and maintaining partner relationships. The role supports revenue growth and nonprofit platform adoption through channel partnerships.

Provides remote technical customer support for a SaaS fundraising platform. Responsibilities include responding to tickets, investigating bugs, resolving complex issues, updating Zendesk knowledge resources, guiding product usage, and analyzing customer feedback to improve the customer experience.