Jobs at Donorbox

Leads and builds Donorbox’s product marketing function, owning positioning, messaging, product-led growth, launches, enablement, competitive intelligence, and performance measurement. Partners with Product, Sales, Customer Success, and Marketing to drive acquisition, conversion, retention, and expansion. Manages one direct report, establishes scalable processes and KPIs, influences roadmap priorities, and presents data-driven insights to executive leadership.

Manage mid-tier customer relationships, onboarding, product adoption, and proactive engagement for a fundraising SaaS platform. Conduct walkthroughs, webinars, and educational outreach; analyze usage and success metrics; identify expansion opportunities for Sales; gather product feedback; and support community, self-service, and cross-functional customer experience initiatives.

Own day-to-day accounting operations, cash and treasury controls, tax and regulatory compliance, month-end close, consolidated reporting, forecasting, and equity accounting. Partner with department leaders on budgets, variances, tax optimization, commissions, and billing issues. Oversee a junior accountant while modernizing accounting systems, automating processes, strengthening controls, and improving multi-state sales tax and expense forecasting.

Build and maintain production data pipelines and models using SQL, Python, dbt, Airflow, and BigQuery. Ensure data quality, optimize databases and dashboards, deploy datasets and reporting products, and document data systems. Collaborate with analysts and stakeholders, mentor junior engineers, apply software engineering best practices, and own complex data solutions through delivery. The role requires agile collaboration, technical leadership, and regular performance audits.

Provides remote technical customer support for a SaaS fundraising platform. Responsibilities include responding to tickets, investigating bugs, resolving complex issues, updating Zendesk knowledge resources, guiding product usage, and analyzing customer feedback to improve the customer experience.

Edit, proofread, fact-check, and optimize blogs and marketing content for clarity, brand consistency, SEO, AEO, and AI search visibility. Research topics, create blog briefs, collaborate with writers, publish through WordPress, create email campaigns in ActiveCampaign, update existing content, support product launches, analyze performance using GSC and GA4, and conduct market research.

Creates and optimizes nonprofit-focused blog, email, product, and educational content. Manages content calendars and external writers, supports SEO/AEO and lifecycle campaigns, builds email campaigns, maintains segmentation and automation workflows, analyzes performance metrics, and collaborates with product marketing, growth, customer success, product, and design teams. The role requires strong B2B SaaS marketing expertise, excellent writing skills, and data-driven content optimization.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.