Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
The RoleWe’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.
Responsibilities- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
- Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
- Salary: $923.09 bi-weekly
We have 6 stages:
- Apply here and fill out our questions to tell us about you!
- Assignment
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Panel/Final Interview
- Background & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
Skills Required
- Experience with support ticketing software
- Zendesk experience
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas concisely and simply
- Excellent written and verbal English communication skills
- SaaS experience
What We Do
Donorbox is a leading fundraising platform that helps nonprofits of all sizes engage donors and raise more money. With our user-friendly interface and powerful features, we make it easy for organizations to securely accept online and on-location donations with a lightning fast checkout process, strengthen donor relationships, and track fundraising progress. Trusted by over 100,000 nonprofits across 96 countries, Donorbox's AI-powered platform has enabled nonprofits to raise over $3 billion to sustain their life-changing missions. Over 900 customers on G2 have rated Donorbox the #1 software for Fundraising, Donor Management, and Nonprofit Payment Gateway.
Why Work With Us
Donorbox's fully remote team hails from all over the world but shares a singular vision: to help nonprofits help others. We're a collaborative company that encourages creativity, compassion, and data-driven experimentation to provide the most impactful, intuitive fundraising platform for organizations. Join us on our mission!
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