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Healthtech • Information Technology • Software • Telehealth
Drive operational excellence for the Spain Clinics CS team by owning QA workflows, enforcing CS processes, implementing global efficiency and AI initiatives locally, building scalable reporting and KPIs, and training/coaching teams to improve expansion (upsell/cross-sell) and overall efficiency.
Healthtech • Information Technology • Software • Telehealth
Design, launch, and scale an expansion program for the Spain Clinics Customer Success team to drive upsell/cross-sell, reduce churn, build playbooks, QA and coaching frameworks, and deliver data-driven reporting and adoption across teams.
