Jobs at DIJITAL TEAM PTY LTD

Provides first- and second-level application support for LS Central and Microsoft Dynamics 365 Business Central. Responsibilities include logging, triaging, troubleshooting, and resolving incidents and service requests; supporting configuration changes, user issues, and data fixes; documenting solutions; maintaining knowledge articles; escalating complex issues; and collaborating with analysts, consultants, and developers. The role also contributes to root cause analysis, service improvements, and ongoing ERP capability development.

Support and maintain client network infrastructure in an MSP environment. Troubleshoot LAN, WAN, VPN, firewall, routing, switching, DNS, DHCP, and connectivity issues; support Azure networking components including VNets and NSGs; monitor performance; resolve outages and escalations; and collaborate with systems engineers. The role also requires clear communication with technical and non-technical users, proactive issue prevention, and support for remote and field-based teams.

Provide L2/L3 technical support across multiple client environments in a managed services setting. Resolve escalated Microsoft 365, Entra ID, networking, backup, and business continuity issues; manage tickets through resolution; support monitoring, patching, and remote administration; document solutions; perform root cause analysis; assist with L1 tickets; and mentor junior engineers. The role also contributes to maintenance, technical projects, escalations, and proactive improvements.

Monitors and assesses infrastructure alerts across multiple client environments, prioritizes incidents, reduces false positives, and escalates issues appropriately. Administers Windows infrastructure, Microsoft 365, networking, virtualization, endpoint security, patching, and backups. Uses PowerShell and automation to remediate recurring issues, improves monitoring thresholds and processes, documents operational changes, and identifies infrastructure health and monitoring gaps.

Develop and maintain Laravel backend services and RESTful APIs for scalable customer engagement and loyalty solutions. Build secure, testable functionality, integrate AWS and external platforms, support CI/CD and DevOps initiatives, and contribute to testing, documentation, code reviews, production support, and continuous improvement. Collaborate with frontend, mobile, QA, and nontechnical stakeholders in an Agile environment.

Designs, develops, tests, and maintains Rewst automation workflows for MSP environments. Owns platform governance, reusable automation components, API integrations, customer onboarding, service catalogue development, and troubleshooting. Works with Microsoft 365, Azure, Graph, Power Platform, REST APIs, Python, PowerShell, Jinja, and JSON. Engages customers and technical teams to identify automation opportunities, deliver scalable solutions, and improve operational efficiency through structured development and continuous improvement.

Provides Level 2 and Level 3 technical support across Microsoft 365, Windows Server, networking, endpoints, virtualization, cloud, backup, and infrastructure environments. Responsibilities include resolving escalations, administering systems, supporting migrations and projects, maintaining documentation, meeting SLAs, improving processes, and communicating with clients. The role also involves mentoring junior staff, contributing to automation and technical standards, and managing competing priorities in an MSP environment.

Owns visual brand execution across marketing, social media, paid campaigns, landing pages, email, events, internal communications, video, and multimedia. Creates and adapts digital and print assets, maintains brand consistency, develops reusable templates and design systems, prepares print-ready artwork, and supports motion graphics. Manages creative requests, feedback, quality assurance, file organization, and deadlines while collaborating with marketing, content, development, talent, and people teams. Uses approved AI-assisted tools while maintaining quality, copyright, licensing, and brand standards.

Provides Level 2 technical escalation for complex incidents across Microsoft 365, Windows, macOS, Linux, cloud and on-premises infrastructure, networking, firewalls, security tools, and end-user systems. Manages tickets and documentation through Autotask PSA, Datto RMM, and Confluence, resolves issues within SLAs, escalates high-risk matters, supports projects and upgrades, and contributes to knowledge sharing, security processes, reporting, and continuous improvement.

Coordinates sales and business administration across quotations, contracts, customer accounts, licensing, CRM, reporting, documentation, and process improvement. Maintains accurate customer and contract data, reconciles vendor licenses and SKUs, supports renewals and billing enquiries, manages CRM and marketing administration, investigates discrepancies, and documents workflows. The role also provides customer communication, internal training, reporting, and occasional service desk or dispatch coordination while ensuring tasks are completed accurately.

Provide Level 2/3 technical support across customer environments, troubleshooting complex hardware, software, network, server, cloud, Microsoft 365, and security issues. Administer Microsoft infrastructure, support migrations and technology projects, manage escalations, maintain documentation, monitor systems, perform root-cause analysis, and recommend improvements. The role requires strong customer communication, ownership, analytical skills, and experience working in an MSP or technical services environment.

Conduct high-volume warm and cold outbound prospecting to business owners and directors, identify business needs, qualify prospects, and schedule appointments. Maintain accurate CRM and spreadsheet records, manage email follow-ups, meet activity targets, and participate in sales training and coaching.

Designs, implements, supports, and troubleshoots Cisco network and security solutions across customer environments. Responsibilities include routing and switching, wireless, SD-WAN, support queue and incident management, customer communication, documentation, project delivery, and operational improvements. The role also contributes to network automation, API integrations, infrastructure-as-code initiatives, and AI-assisted workflows using tools such as Claude and Copilot.

Designs, deploys, and maintains secure, scalable AWS cloud infrastructure with Azure exposure. Develops Infrastructure as Code and automation, manages ECS and Kubernetes environments, implements CI/CD pipelines, and supports monitoring, logging, alerting, security, performance, and cost optimization. Collaborates with DevOps, software engineering, and security teams to troubleshoot production issues and improve cloud reliability and operational efficiency.

Designs, deploys, and maintains secure, scalable Azure infrastructure. Responsibilities include Infrastructure as Code, AKS and container management, CI/CD pipeline development, monitoring and observability, cloud cost optimization, Azure networking and security, and Windows/Linux administration. The role collaborates with engineering, DevOps, and security teams, provides technical guidance, supports compliance, and drives continuous improvement across production-grade cloud environments.

Serves as the final escalation point for complex infrastructure and support issues. Diagnoses and resolves networking, Microsoft 365, Azure, Windows, and security problems; designs and implements network solutions; performs root cause analysis; improves customer environments; maintains documentation; follows ITIL processes; collaborates with vendors; and mentors L1/L2 engineers.

Design, build, optimize, test, deploy, document, and support workflow automations and system integrations across client environments. Reverse-engineer existing workflows, integrate SaaS platforms through APIs and middleware, implement monitoring and exception handling, and develop reusable automation components. Gather requirements, translate business processes into solutions, create client-ready documentation, troubleshoot integration issues, and communicate recommendations to technical and non-technical stakeholders while owning workstreams independently.

Design responsive HubSpot websites, landing pages, email templates, and print and digital marketing assets. Develop visual concepts from creative briefs, maintain quality and brand consistency, manage deadlines, collaborate with internal teams, and communicate with clients. The role requires graphic, web, email, branding, UI, and user-centered design expertise, along with proficiency in Adobe Creative Cloud, Canva, Figma, HTML/CSS, HubSpot, and AI design tools.

Supports talent acquisition operations, including recruitment coordination, interview scheduling, candidate communication, tracking, reporting, and process improvement. Assists with employer branding, recruitment marketing, university and community engagement, career content, recruitment events, campaigns, hiring announcements, and documentation. The role partners with recruiters, hiring managers, candidates, and external stakeholders to improve candidate experience and support efficient hiring delivery.

Own digital marketing initiatives for a cybersecurity business, including website management, content creation, lead magnets, HubSpot automation, lead scoring, campaigns, SEO, analytics, webinars, and AI-enabled marketing workflows. The role drives brand awareness, lead generation, customer journey optimization, and commercial growth while collaborating with sales and leadership. It requires autonomous execution, strong copywriting, hands-on digital skills, and continuous campaign improvement.