Jobs at DigitalGenius

Lead and build DG's product marketing function: own positioning, narrative, launches, customer research, sales enablement, and competitive intelligence. Partner with CEO, CTO, and Product to translate customer insights into roadmap and go-to-market decisions. Run structured discovery, own launch playbooks, enable sales with battlecards and assets, and iterate quickly in a high-growth AI B2B SaaS environment.

Post-sales technical owner who designs and implements AI-driven e-commerce customer service automations: configure workflows, build APIs and integrations, write Python for extensions, prompt and evaluate LLM components, lead implementations, troubleshoot cross-system issues, and collaborate with CSMs and Product to optimize automation and scale.

The Sales Development Representative will book meetings with prospects using various outreach methods, establish relationships, manage CRM, and work with AEs to convert leads into sales qualified opportunities.

The role involves building microservices, designing scalable architecture, integrating with third-party systems, and managing backend services.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Lead technical onboarding of customers onto the DigitalGenius platform: build automation flows, fine-tune AI behavior, integrate via APIs/webhooks, run trainings, troubleshoot issues, and manage projects to ensure timely implementations.