Teams at DigitalGenius

Own client automation solutions from scoping through production. Responsibilities include designing automation flows, integrating APIs and webhooks, writing Python actions, tuning and evaluating LLM components, troubleshooting cross-system issues, presenting technical decisions, managing multiple client projects, reporting outcomes, and informing product improvements.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

Manage post-sales relationships for SaaS customers across the UK and Europe, overseeing implementations, project timelines, KPI achievement, performance reporting, business-value analysis, support escalations, continuous improvement, case studies, renewals, and portfolio growth. The role partners with Solution Engineers and communicates technical and commercial concepts in a high-touch customer success model.