Jobs at Digital Direction

Lead pricing and analytics for telecom and cloud services: create pricing proposals, manage multiple pricing requests, support client business reviews, gather and validate data, coordinate renewals and contracts, and collaborate with sales and operations to drive client retention and revenue growth.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Perform telecom account audits, analyze carrier invoices and CSRs, maintain inventory in Microsoft Dynamics CRM, present findings to clients, and support Sales and Operations with issue resolution and action tracking.

Lead delivery of medium-to-large global telecom projects (MPLS, SIP, UCaaS, TEM, Cloud). Manage schedules, budgets, risks, resources, stakeholder communication, and quality while ensuring timely, on-budget results and strong customer advocacy.

Serve as primary operations contact for telecom customers, managing orders, inventory, contracts, trouble tickets, escalations, billing, and project coordinating moves/adds/changes/disconnects; troubleshoot with carriers and maintain positive customer relationships.

Manage telecom orders and projects for enterprise customers: coordinate moves/adds/changes/disconnects, provision voice/data services, migrate voice/data, submit and track carrier orders, resolve billing/trouble tickets, maintain CRM inventory, and review USOCs/CSRs and contracts.

Manage enterprise telecom accounts: run customer meetings, drive sales through the full cycle, maintain CRM and account plans, forecast sales, coordinate internal teams, and act as trusted advisor to clients.

Sell Digital Directions telecom management services by sourcing leads, qualifying prospects, developing sales strategies, negotiating carrier contracts, closing deals with C-suite buyers, and hitting quota while collaborating with internal telecom experts and operations teams.

Investigate and resolve carrier billing issues for clients, secure credits/refunds, audit telecom invoices, track and close disputes, ensure compliance with financial controls and SLAs, maintain documentation and metrics, and act as escalation point for carrier relations while advocating company interests.