This position is responsible for supporting the Operations and Sales groups, working with internal staff to complete and present Telecom Audits.
Company Overview:
Welcome to Digital Direction, your source for Outsourced Telecom Management.
We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Outsourced Telecom Management team.
Our Outsourced Telecom Management (OTM) solution enables us to acquire, provision, and support corporate telecommunications environment. OTM lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.
Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.
Perhaps most important, our customers receive an advocacy-based solution with guaranteed results averaging 25% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.
Principal Duties and Responsibilities:
Minimum of 5+ years Telecommunications experience, including Telecom account auditing. Candidate should be self-managed and driven. Responsible for assisting internal Operations and Sales groups as needed to support customers and staff.
Candidate possesses very strong organizational skills and high attention to detail. Proficient knowledge in voice & data services, including interpretation of carrier CSR’s. Ability to work independently and accomplish tasks in a timely manner. Must have superior skills in communication and issue resolution.
Review of Overall Responsibilities:
Initiate, Manage and work within our methodologies to Audit, or collaborate with our internal Audit group, all customers telecommunications services
Assist in maintaining Inventory and initiating tickets within our proprietary Microsoft Dynamics CRM system, including Contract Terms and Rates.
Present audit findings to clients, track and complete action items with carriers.
Review of Daily Responsibilities:
Assist the internal Sales and Operations groups, as needed.
Review of Qualifications:
5+ years working in Telecommunications related field.
Must have excellent customer service skills and interpersonal skills. Must have working knowledge of PC and applications.
Must have advanced level skills in MS Office; especially in Excel. Ability to work under pressure and to multi-task Proactive, self-motivated and determined attitude.
Candidate should have a passion for auditing and attention to detail.
Skills Required
- 5+ years telecommunications experience including telecom account auditing
- Proficient knowledge of voice and data services and interpretation of carrier CSRs
- Advanced level skills in MS Office, especially Excel
- Experience using Microsoft Dynamics CRM (inventory, tickets, contract terms and rates)
- Excellent customer service and interpersonal skills
- Strong organizational skills and high attention to detail
- Ability to work independently, manage multiple tasks, and work under pressure
- Superior communication and issue resolution skills
- Working knowledge of PC and common business applications
- Proactive, self-motivated attitude and passion for auditing
What We Do
Digital Direction is a telecommunications company that provides Managed Telecom Solutions (MTS) to help enterprises reduce telecom spend and simplify operations. They offer services including audit and optimization, Telecom Expense Management (TEM), and managed telecom services, aiming to eliminate waste and complexity for IT and finance leaders.
