Teams at Digital Direction

Manage enterprise telecom accounts: run customer meetings, drive sales through the full cycle, maintain CRM and account plans, forecast sales, coordinate internal teams, and act as trusted advisor to clients.

Investigate and resolve carrier billing issues for clients, secure credits/refunds, audit telecom invoices, track and close disputes, ensure compliance with financial controls and SLAs, maintain documentation and metrics, and act as escalation point for carrier relations while advocating company interests.

Serve as primary operations contact for telecom customers, managing orders, inventory, contracts, trouble tickets, escalations, billing, and project coordinating moves/adds/changes/disconnects; troubleshoot with carriers and maintain positive customer relationships.