Teams at Dentsu Creative

Leads day-to-day operations, planning, delivery, and reporting for two major sports hospitality and events client accounts. Manages campaigns, ticketing programs, activation workstreams, client relationships, supplier coordination, stakeholder communications, and junior team guidance. Ensures projects are delivered efficiently, on schedule, and to high standards while maintaining strong client experiences and operational consistency.

Maintain and troubleshoot Jenkins deployment pipelines, apply AWS infrastructure changes with Terraform, monitor systems using CloudWatch and Grafana, and support stable development, staging, and production environments. The role also involves updating infrastructure documentation, diagrams, and runbooks while collaborating with technical and non-technical teams.

Independently manages CXM campaigns from requirements gathering and planning through development, testing, production, and quality control. Coordinates clients, internal teams, and external partners while managing priorities, timelines, risks, and dependencies. Optimizes campaign processes through data and testing, applies quality assurance and change management practices, communicates proactively with stakeholders, and coaches junior colleagues.