Jobs at DataBank

Coordinates overnight patching for Windows and Linux server environments, including planning, scheduling, execution, validation, compliance reporting, and remediation. Monitors customer and internal systems, responds to incidents, troubleshoots virtual infrastructure, networks, backups, and server platforms, and performs scheduled maintenance such as reboots, provisioning, firmware updates, and DNS changes. The role also manages Active Directory, handles service requests, documents shift handoffs, communicates with customers, and escalates unresolved issues.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Administer, configure, troubleshoot, and maintain enterprise physical security systems across corporate and data center facilities. Responsibilities include managing access control, CCTV, alarms, credentials, system upgrades, inspections, testing, incident response, documentation, compliance audits, inventory, and vendor coordination. The role also supports facility projects, network integration, preventative maintenance, on-call response, and training junior personnel while ensuring adherence to security standards and regulatory frameworks.

Supports installation, configuration, monitoring, troubleshooting, maintenance, and documentation for physical security systems across data centers. Assists with access credential provisioning, alarm and incident response, inspections, equipment inventories, compliance audits, safety drills, and vendor coordination. Collaborates with IT, operations, project managers, and customers to maintain reliable security systems while minimizing facility disruptions.

Manage enterprise client relationships across data center, cloud, interconnection, and managed services accounts. Responsibilities include coordinating service delivery, overseeing SLAs, leading customer communications and account reviews, managing incidents and escalations, resolving billing issues, facilitating service changes, conducting audits, supporting renewals, and identifying revenue-growth opportunities. The role serves as a customer advocate and trusted advisor while driving retention, service stability, and account expansion.

The Staff Accountant supports monthly and year-end close activities, including journal entries, accruals, account reconciliations, reporting, and audit documentation. The role ensures accurate general ledger accounts, compliance with internal controls, and consistent accounting policy application. It also participates in documenting and improving financial and operational processes while meeting strict deadlines and working with limited supervision.

Oversee operations, maintenance, staffing, compliance, safety, security, budgets, contractors, and customer relationships across multiple regional data centers. Manage Data Center Managers and Technicians, monitor operational metrics and preventative maintenance, ensure infrastructure and certification standards, improve efficiency and PUE, coordinate incident response and training, and implement policies, procedures, and technical projects.

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Own and operate DataBank's DealHub CPQ platform: configure catalogs, pricing, workflows, and templates; manage post-go-live roadmap, integrations (CRM/billing/ERP), reporting, stakeholder engagement, governance, documentation, and training.

Lead enterprise risk identification, insurance program design, claims management, and compliance. Manage policy renewals, broker/carrier relationships, loss prevention, budgets, and reporting to minimize organizational risk exposure.

Perform month-end close tasks, prepare adjusting/accrual journal entries, reconciliations and audit-ready account analyses. Support tax filings, maintain tax records, manage sales and use tax processes, handle jurisdiction correspondence, and participate in process improvements while meeting strict deadlines with minimal supervision.

The Colocation Engineer will design customer solutions, manage installation requests, and create layout drawings while collaborating with various teams.