Jobs at DataBank

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Overnight Technical Support Engineer provides monitoring, incident response, patch management, scheduled maintenance, and server/network troubleshooting across Windows, Linux, virtual, and cloud environments. Executes patch cycles, performs maintenance and backups, manages Active Directory and account requests, coordinates handoffs, and escalates incidents to Tier 2 while documenting outcomes and maintaining SLAs.

Own and operate DataBank's DealHub CPQ platform: configure catalogs, pricing, workflows, and templates; manage post-go-live roadmap, integrations (CRM/billing/ERP), reporting, stakeholder engagement, governance, documentation, and training.

Overnight Technical Support Engineer responsible for end-to-end patch management of Windows and Linux servers, overnight monitoring and incident response, scheduled maintenance, VMware and network troubleshooting, backup verification, Active Directory and account administration, and clear handoffs to day teams while maintaining compliance and minimizing customer disruption.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Lead MEP technical and operational efforts for data center facilities as owners representative. Oversee construction, commissioning, operations, capacity planning, incident response, standards/MOPs/SOPs, performance reporting, compliance, and staff development to ensure continuous uptime and operational excellence.

Lead enterprise risk identification, insurance program design, claims management, and compliance. Manage policy renewals, broker/carrier relationships, loss prevention, budgets, and reporting to minimize organizational risk exposure.

Lead and execute company-wide AI and analytics strategy while spending ~50% hands-on building data pipelines, SQL queries, ML models, and production ML pipelines. Architect scalable data platforms, enable self-service analytics, measure business and operational metrics, mentor data teams, improve data quality and governance, and integrate predictive and generative AI into operations and customer workflows.

Perform month-end close tasks, prepare adjusting/accrual journal entries, reconciliations and audit-ready account analyses. Support tax filings, maintain tax records, manage sales and use tax processes, handle jurisdiction correspondence, and participate in process improvements while meeting strict deadlines with minimal supervision.

Implement, test, and maintain automation scripts, workflows, and integrations between ticketing, monitoring, and operational systems. Build API/webhook integrations, support AI chatbot efforts, monitor and optimize automation performance, document solutions, and collaborate with Tier 1/2 engineers to reduce ticket volume and improve resolution efficiency.

The Colocation Engineer will design customer solutions, manage installation requests, and create layout drawings while collaborating with various teams.