Teams at DataBank

Manages enterprise client relationships across data center, cloud, and networking services. Coordinates implementations, service delivery, incident escalations, reporting, issue resolution, billing concerns, account audits, renewals, and quarterly business reviews. Develops account strategies to retain and grow revenue, identify new opportunities, improve service stability, and establish trusted-advisor relationships with customers and internal stakeholders.

Coordinates procurement activities across sourcing events, supplier contracts, purchase orders, equipment submittals, shipping, inventory, and vendor records. Supports RFPs, bid packages, supplier evaluations, business reviews, contract reviews, and procurement process improvements. Maintains tracking systems and documentation while coordinating multiple concurrent sourcing events. The role requires purchasing experience, contract and negotiation knowledge, strong organization, Microsoft Office expertise, MRP ERP experience, and familiarity with data center mechanical and electrical equipment procurement.

Provides overnight technical support across Windows, Linux, cloud, virtual infrastructure, networks, and customer environments. Monitors systems, responds to incidents, performs patching and scheduled maintenance, manages accounts and resources, troubleshoots VMware and network issues, validates backups, and documents shift handoffs. The role requires independent work, customer communication, change-management adherence, and escalation of unresolved issues to appropriate technical teams.