Teams at DataBank

Overnight Technical Support Engineer responsible for end-to-end patch management of Windows and Linux servers, overnight monitoring and incident response, scheduled maintenance, VMware and network troubleshooting, backup verification, Active Directory and account administration, and clear handoffs to day teams while maintaining compliance and minimizing customer disruption.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Lead MEP technical and operational efforts for data center facilities as owners representative. Oversee construction, commissioning, operations, capacity planning, incident response, standards/MOPs/SOPs, performance reporting, compliance, and staff development to ensure continuous uptime and operational excellence.