Teams at DataBank

Coordinates overnight patching for Windows and Linux server environments, including planning, scheduling, execution, validation, compliance reporting, and remediation. Monitors customer and internal systems, responds to incidents, troubleshoots virtual infrastructure, networks, backups, and server platforms, and performs scheduled maintenance such as reboots, provisioning, firmware updates, and DNS changes. The role also manages Active Directory, handles service requests, documents shift handoffs, communicates with customers, and escalates unresolved issues.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Administer, configure, troubleshoot, and maintain enterprise physical security systems across corporate and data center facilities. Responsibilities include managing access control, CCTV, alarms, credentials, system upgrades, inspections, testing, incident response, documentation, compliance audits, inventory, and vendor coordination. The role also supports facility projects, network integration, preventative maintenance, on-call response, and training junior personnel while ensuring adherence to security standards and regulatory frameworks.