Teams at DataBank

Senior-level systems engineer handling escalated Tier I/II issues, system and endpoint configuration, identity and access management (SSO/Okta), patching, VPN, virtualization, and automation. Writes production scripts (PowerShell, Python, AI tools), partners with infrastructure/security teams, mentors junior staff, participates in on-call rotation, and supports projects and application integrations.

Overnight Technical Support Engineer provides monitoring, incident response, patch management, scheduled maintenance, and server/network troubleshooting across Windows, Linux, virtual, and cloud environments. Executes patch cycles, performs maintenance and backups, manages Active Directory and account requests, coordinates handoffs, and escalates incidents to Tier 2 while documenting outcomes and maintaining SLAs.

Own and operate DataBank's DealHub CPQ platform: configure catalogs, pricing, workflows, and templates; manage post-go-live roadmap, integrations (CRM/billing/ERP), reporting, stakeholder engagement, governance, documentation, and training.