Teams at DASH BPO, LLC

Own feature testing and QA for Voice AI products, design and run test plans across environments, triage and document issues, support CI/CD and releases, deploy and configure Voice AI solutions with customers, evaluate model quality and trade-offs, and communicate findings to customers and stakeholders.

Provide front-line desktop support across departments: troubleshoot hardware, software, and peripherals; handle password resets and basic network issues; perform device imaging, deployment, and inventory tracking; document and escalate issues; and follow security and compliance protocols while communicating professionally.

Deliver onboarding, program training, and refresher sessions; use approved curriculum and instructional techniques; monitor learner engagement and readiness; provide coaching and feedback during nesting and transitions; document training outcomes; collaborate with QA, Operations, and Workforce to align training to performance gaps and update curriculum as needed.