The Role
Conduct end-to-end recruitment across high-volume BPO, specialist, management, executive, IT, automation, and AI roles. Manage sourcing, screening, interviews, offers, onboarding coordination, stakeholder partnerships, recruitment reporting, compliance, and talent pipeline development. Collaborate with operations, workforce management, training, IT, and digital teams to meet hiring needs and support business growth.
Summary Generated by Built In
The Internal Recruiter is responsible for delivering end-to-end recruitment across the BPO
environment, including high-volume frontline hiring, specialist and leadership recruitment,
and niche talent acquisition for IT, Automation, and AI-enabled roles. The role supports both
operational scale and strategic transformation by ensuring access to future-fit talent aligned
with business growth and digital enablement initiatives.
KEY RESPONSIBILITIES
1. High-Volume BPO Recruitment
- Manage bulk recruitment for call center agents across multiple campaigns and lines of
business.
- Deliver recruitment within aggressive timelines while maintaining quality, compliance, and
attrition control.
- Partner with Operations, Workforce Management, and Training to align hiring with capacity
planning.
- Coordinate mass interviews, assessment centers, and onboarding pipelines.
- Building Quality Pipelines for volume hires and specialist positions
2. Specialist, Management & Executive Recruitment
- Lead recruitment for specialist BPO roles including QA, WFM, Trainers, Team Leaders,
Operations Managers, and support functions.
- Manage end-to-end recruitment for middle management, senior leadership, and executive
roles.
- Conduct structured, competency-based interviews.
3. IT, Automation & AI Recruitment
- Recruit for IT, Automation, AI, and digital transformation roles.
- Collaborate with IT and Digital teams to define technical requirements.
- Translate technical needs into effective sourcing strategies.
4. Recruitment Lifecycle Management
- Draft and maintain job descriptions.
- Source candidates via ATS, job boards, LinkedIn, referrals, and headhunting.
- Manage screening, interviews, offers, and onboarding coordination.
5. Stakeholder Management
- Act as a recruitment partner to hiring managers.
- Provide talent market insights and recruitment reporting.
6. Compliance & Reporting
- Ensure compliance with labor legislation and internal policies.
- Track recruitment metrics including time-to-fill and quality-of-hire.
Requirements
Qualifications:
- Matric Certificate / NQF 4
- HR degree or relevant
Experience:
- 2–5+ years recruitment experience in a BPO or call center environment.
- Proven high-volume recruitment experience.
- Experience recruiting specialist, management, executive, IT, Automation, and AI roles.
KEY COMPETENCIES
- Strong stakeholder management skills.
- Knowledge of BPO operations and digital transformation.
- Ability to manage multiple recruitment streams.
- Data-driven and adaptable mindset
Skills Required
- Matric Certificate / NQF 4
- HR degree or relevant qualification
- 2-5+ years of recruitment experience in a BPO or call center environment
- High-volume recruitment experience
- Experience recruiting specialist, management, executive, IT, automation, and AI roles
- Strong stakeholder management skills
- Knowledge of BPO operations and digital transformation
- Ability to manage multiple recruitment streams
- Data-driven and adaptable mindset
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The Company
What We Do
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. Specializing in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, the company operates as an extension of its clients to ensure brand protection and a superior customer experience. It is COPC certified and serves sectors including financial services, healthcare, automotive, technology, and telecommunications.
