Dash BPO is looking for a Content Developer to join our Learning & Development team in Panama City.
The Content Developer builds and updates the courses, assessments, job aids and documents Dash BPO uses for onboarding, client training, compliance and development. The role reports to the Development Supervisor, is full-time and primarily on-site, with flexibility for remote work based on operational needs and performance.
What you will do
- Build and update courses, job aids and documents to the content standards.
- Write assessments with correct answer keys and clear passing rules.
- Gather input from Trainers, SMEs and QA, and check facts with the source.
- Package and test SCORM courses in DashU before handing them for review.
- Keep versions and source files organized.
- Fix defects found in review or reported by learners.
- Rebuild archived courses from the backlog.
How success is measured
- Tasks uploaded to DashU by the due date.
- Courses passing review the first time.
- Source files and versions saved correctly.
Systems you will use
Articulate 360 / Rise, Canva, DashU (Dash University LMS), Outlook, Teams and Microsoft 365.
Career path
Next step: Development Supervisor.
Requirements
- 1 to 2 years in instructional design, e-learning or content creation.
- Articulate 360 / Rise, Canva and SCORM packaging.
- Clear, simple writing in English (C1). Bilingual English and Spanish.
- Portfolio of work (please include a link or attach samples with your application).
- Based in Panama with the right to work in Panama. On-site in Panama City.
Benefits
- Full-time position with a written employment contract under Panamanian labor law.
- Training provided on Dash BPO systems and content standards.
- Room to grow: next step Development Supervisor.
Skills Required
- 1 to 2 years of experience in instructional design, e-learning, or content creation
- Experience with Articulate 360 / Rise
- Experience with Canva
- Experience with SCORM packaging
- Clear, simple English writing at C1 level
- Bilingual English and Spanish
- Portfolio of work with a link or attached samples
- Based in Panama with the right to work in Panama
- Availability to work on-site in Panama City
What We Do
DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. Specializing in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, the company operates as an extension of its clients to ensure brand protection and a superior customer experience. It is COPC certified and serves sectors including financial services, healthcare, automotive, technology, and telecommunications.
