Jobs at D-EDGE Hospitality Solutions

Partner with engineering teams to develop test strategies, analyze incidents, improve tests and CI/CD pipelines, define quality metrics, promote test pyramid practices, and spread quality standards across teams. The role requires strong automation, software architecture, distributed systems, and reliability expertise, with opportunities to improve SaaS quality practices across the organization.

Provides Level 1 technical support to hotel technology clients, investigating and resolving product issues, managing Salesforce cases, handling complaints, and escalating unresolved incidents. The role delivers product guidance, improves client autonomy, and trains junior colleagues. It requires Portuguese and English fluency, strong communication and multitasking abilities, technical application expertise, calm emergency response, and participation in weekend rotations.

Design and deliver multimedia learning curricula and training (e-learning and live) for hotel customers and internal teams. Manage and improve LMS content (360Learning), build product knowledge, collaborate with Product/Sales, and analyze feedback to optimize learning and drive product adoption.

Apprenticeship onboarding specialist supporting hotel customers through CRM implementation: shadowing calls, configuring sites, coordinating integrations, managing follow-ups, delivering training, tracking KPIs, and progressively owning standard implementation projects over 12 months.

Provide level-1 technical assistance for D-EDGE products: create and own Salesforce cases, investigate and resolve customer issues, escalate when needed, manage complaints, increase client product autonomy, and mentor junior colleagues. Participate in weekend rotation.

Lead and coordinate technical integrations and API implementations between partners, clients, and internal teams. Manage project plans, risks, and stakeholder communications; validate functional requirements and user stories; maintain and evolve API documentation; support issue resolution, product consistency, and partner onboarding to ensure successful, timely deliveries across multiple concurrent projects.

Lead Malaysia sales for D-EDGE: drive new business and recurring revenue by developing and executing sales strategies, prospecting, conducting discovery meetings, delivering demos and proposals, negotiating contracts, maintaining Salesforce pipeline, and collaborating with regional teams to ensure client satisfaction and solution delivery.

Drive sales growth in Northern Italy by prospecting hotels and groups, presenting D-EDGE solutions, managing full sales cycles, building long-term client relationships, collaborating cross-functionally for client success, and representing the company at industry events to generate leads and feedback.

Strategic HR Business Partner for Tech & Product (250+ people). Drive workforce planning, TA alignment, onboarding, skills development, performance cycles, leadership coaching, retention initiatives, and data-led quality-of-work projects to support product and engineering growth.

Design, build, and deliver multimedia e-learning and live training for hotel customers and internal teams. Manage and optimize content in 360Learning, collaborate with Product/Sales/Marketing, analyze feedback and adoption data, and continuously improve learning assets to drive product adoption and onboarding success.

Drive new hotel client acquisition across Thailand, manage full sales cycle from prospecting to contract signing, achieve sales targets, deliver presentations and demos, maintain forecasts in Salesforce, build relationships with hotel decision-makers, monitor competitors, and represent D-EDGE at industry events. Frequent independent work and occasional travel required.

Lead B2B sales for D-EDGE in Germany, prospecting and closing hotel and hotel group accounts. Promote booking engine, channel manager and analytics solutions, manage full sales cycle, build long-term client relationships, collaborate cross-functionally, and represent the company at industry events with frequent regional travel.

Plan, implement and optimize paid media campaigns (SEA, Shopping, Metasearch, Display) for hotel clients; monitor KPIs and budgets; coordinate stakeholders; deliver strategic recommendations and reporting.

Sell D-EDGE hospitality technology across Northern Italy by prospecting hotels and groups, presenting tailored solutions (booking engine, channel manager, analytics), managing the full B2B sales cycle, closing deals, growing client relationships, collaborating cross-functionally, and representing the company at industry events.