Teams at D-EDGE Hospitality Solutions

Partner with engineering teams to develop test strategies, analyze incidents, improve tests and CI/CD pipelines, define quality metrics, promote test pyramid practices, and spread quality standards across teams. The role requires strong automation, software architecture, distributed systems, and reliability expertise, with opportunities to improve SaaS quality practices across the organization.

Provides Level 1 technical support to hotel technology clients, investigating and resolving product issues, managing Salesforce cases, handling complaints, and escalating unresolved incidents. The role delivers product guidance, improves client autonomy, and trains junior colleagues. It requires Portuguese and English fluency, strong communication and multitasking abilities, technical application expertise, calm emergency response, and participation in weekend rotations.

Design and deliver multimedia learning curricula and training (e-learning and live) for hotel customers and internal teams. Manage and improve LMS content (360Learning), build product knowledge, collaborate with Product/Sales, and analyze feedback to optimize learning and drive product adoption.