Teams at CXG

Manage luxury brand client accounts, nurture relationships, coordinate international and internal teams, oversee budgets and deliverables, support proposals and project execution, develop customer experience solutions, and present insights to executive stakeholders. The role requires strong client-facing communication, analytical, consulting, leadership, organization, and project management skills, with fluency in English and Mandarin preferred.

Supports Customer Success Managers with project coordination, internal briefs, presentation preparation, invoicing, cross-team coordination, data consolidation, and business tracking. The intern may shadow client meetings and participate in internal training calls. The role requires strong English, organization, attention to detail, Excel and PowerPoint proficiency, autonomy, interpersonal skills, and an interest in luxury retail and customer experience.

Lead and grow CXG's Consulting & Transformation practice for luxury brands: develop client relationships, win business, lead cross-functional consulting engagements, deliver transformation roadmaps, mentor teams, contribute thought leadership, and drive measurable retail and customer experience improvements across strategy, operations, and capability building.