Teams at CXG

Freelance luxury brand evaluator who discreetly assesses in-store and online customer experiences for premium brands. Responsibilities include selecting assignments, observing service quality and ambiance, completing purchase or return evaluations, and submitting detailed questionnaire feedback through the CXG Live platform. The role offers flexible, project-based missions and requires reliability, organization, attention to detail, impartiality, and current familiarity with luxury brands. No prior evaluation experience is required.

Conduct discreet evaluations of luxury brand customer experiences through in-store visits, online interactions, purchases, and returns. Observe service quality, ambiance, and customer treatment, then submit accurate feedback through questionnaires on the CXG Live platform. Evaluators choose flexible assignments and receive mission-based fees or reimbursement for approved purchases. No prior experience is required, but candidates must be genuine luxury customers, impartial, punctual, organized, observant, and reliable.

Leads CXG’s thought leadership and market intelligence functions across luxury, retail, customer experience, beauty, automotive, and hospitality. Develops editorial strategy, researches market and competitor trends, produces evidence-led content, manages publications and podcasts, supports events and client proposals, and disseminates actionable insights internally. Manages one Market Intelligence team member and collaborates with marketing, regional, practice, and solution teams to strengthen CXG’s market position.