We are growing! We are currently looking to hire a Project Coordinator Intern in our Paris office.
The duration of the internship is 6 months.
Who are we:
Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing:
You will join a dynamic and fast-paced environment and will be supporting the client-facing team to deliver white glove service to a portfolio of premium and luxury brands.
Responsibilities
The duties will involve assisting the Customer Success Managers with various aspects of day-to-day operations:
- Project Management: internal briefs, presentation preparations, invoicing, coordination with other internal teams
- Support to the regional VP on transversal tasks: consolidation of data for the market, key business trackers
- Learning experience: possibility to shadow Customer Success team members in their client meetings, participation to all internal calls where the teams are being trained on new services and methodologies…
Requirements
What you will bring along:
This role requires interest in retail/luxury industry and customer experience as well as the ability to work mostly on administration, coordination, and problem-solving tasks. You should also have the below:
- Perfect English skills (both oral & written)
- Organizational skills & Project Management
- Attention to detail
- Excellent Excel & Power Point skills
- Autonomy in tasks management
- Excellent interpersonal skills
- Data visualization skills would be greatly appreciated
Skills Required
- Perfect English skills, both oral and written
- Organizational and project management skills
- Attention to detail
- Excellent Excel skills
- Excellent PowerPoint skills
- Autonomy in task management
- Excellent interpersonal skills
- Interest in the retail and luxury industry and customer experience
- Data visualization skills
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. Previously, the business comprised three separate agencies: Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences. Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses. FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury. As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
