Customer.io

Portland, Oregon, USA
263 Total Employees
Year Founded: 2012

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Jobs at Customer.io
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As a Senior Fullstack Engineer, you will design and build core product experiences using Go, React, and Ember, while leading projects and collaborating with the team to enhance customer value.
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Design and build scalable backend systems in Go, collaborating across teams to ensure reliability and performance in communication systems.
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The Site Reliability Engineer will scale infrastructure, automate deployments, improve reliability, and enhance operational tools to support high-scale messaging.
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Lead the Site Reliability Engineering team, ensuring platform reliability, scalability, and developer support while fostering an inclusive environment and coaching team members.
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The CX Operations Analyst role involves analyzing customer experience data to provide insights, ensure operational efficiency, and support post-sales teams through effective data management and reporting.
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As a Sales Operations Analyst, you will optimize the sales funnel, maintain dashboards, ensure data accuracy in Salesforce, and enhance sales tooling for performance and process clarity.
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As a Customer Success Manager, you'll manage customer onboarding, provide ongoing support, and collaborate with various teams. Your role involves understanding customer needs, helping them achieve messaging goals, and ensuring successful contract renewals.
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Manage end-to-end SMS onboarding and provisioning (Twilio), review opt-in flows for compliance, provide first-line operational support and troubleshooting, maintain onboarding documentation, and coordinate with CX and Technical Support to ensure smooth SMS launches.
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Lead cross-functional initiatives to improve execution, efficiency, and automation. Define scope, success criteria, timelines, and ownership; coordinate stakeholders; partner with technical teams to implement AI-enabled workflows and tooling; monitor progress, surface risks, and drive adoption to deliver measurable impact.
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Lead Finance and Accounting functions, drive long-range financial planning, capital allocation, and board-level reporting. Strengthen systems, governance, and FP&A for SaaS metrics, support fundraising/M&A, and develop high-performing teams to scale the business.
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Communicate with customers via support channels to triage and resolve technical issues, onboard and troubleshoot integrations, improve support processes, collaborate with Product and Customer Success, and advocate for product improvements.
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Lead internal IT operations, manage infrastructure and systems, enhance security, mentor IT staff, and implement scalable tech solutions.
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The Senior Account Executive will manage sales cycles, drive full-cycle deals to close, and collaborate with teams to achieve sales goals in B2B SaaS.
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Lead proactive sourcing and talent mapping for GTM and business operations roles, build high-quality pipelines, engage passive candidates, partner with recruiters and hiring managers, and occasionally own full-cycle recruiting for select roles.
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Lead proactive sourcing for engineering roles: build talent maps and high-quality pipelines, engage passive senior engineers, partner with recruiters and hiring managers, share market insights, maintain clean pipeline data, and improve sourcing effectiveness.
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The Senior Sales Manager leads a team of Account Executives, driving performance through coaching, pipeline management, and cross-functional collaboration to achieve sales targets.