Jobs at Customer.io

Lead GTM finance owning the end-to-end P&L for Sales, Marketing, and Customer Success. Build first-principles financial models, drive unit economics and ARR forecasting, deliver exec/board reporting, partner on capacity/pricing, champion AI-enabled finance workflows, and hire and develop the GTM finance team as the company scales.

Partner with business leaders to drive talent management, performance cycles, organizational design, change management, employee relations, engagement, and people programs. Use people analytics to spot trends, advise managers, and support global workforce planning while contributing to the People Experience team and fostering DEIB and employee development.

As a Mid-Market Account Executive, manage sales from pipeline development to closing deals, focusing on new business acquisition within mid-sized clients. Engage in high-volume prospecting and conduct customer needs analysis to position solutions effectively.

Lead a pod of 5-7 CSMs, manage their performance and development, own retention and growth outcomes, handle escalations and high-value renewals, translate org priorities into team goals, surface insights with solutions to leadership, and drive AI adoption and efficiency within the team.

Own the end-to-end design of a product area: strategy, flows, edge cases, and shipped quality. Design comprehensive user flows and self-service experiences, partner closely with PMs and engineers to implement and ship work (including contributing code and fixing UI), steward and extend the Pluma design system, prototype AI interactions, and mentor junior designers.

Full-cycle Mid-Market Account Executive responsible for prospecting, demos, and closing new B2B SaaS/MarTech customers. Build and manage pipeline (self-sourced and SDR-supported), conduct discovery calls, align solutions to customer needs, collaborate with SDR, Customer Success and Support for handoffs, and report on sales metrics and progress toward targets. Handle mid-market deals (typically under $50,000 ACV) with high-volume outreach.

Provide tier 1-2 IT support across hardware, software, SaaS apps, and remote connectivity; administer identity and access management; maintain device fleet via MDM; build automation for lifecycle workflows; support SOC 2/ISO/HIPAA evidence and access reviews; document workflows; partner with People, Security, and Engineering on cross-functional projects.

Lead development and maintenance of Customer.io SDKs across platforms, improve SDK delivery infrastructure (CI, testing, release), partner with product/design, use AI agents to make multi-file code changes, and engage with developer customers to improve experience.

The role involves owning the email channel's infrastructure, developing frontend experiences, designing backend systems, and ensuring deliverability in a cloud-native environment.

As a Senior Software Engineer, you'll design and build distributed systems in Go, collaborate across teams, and ensure performance and reliability at scale.

Lead and develop a team of data scientists and analysts to deliver forecasting, experimentation, behavioral analytics, segmentation, churn and health-score models, and revenue forecasts. Partner with product, marketing, sales, and CX to define metrics, measurement frameworks, and analytics best practices while managing internal analytics platform capabilities.

Provide legal administrative support, manage document and contract repositories, maintain compliance and entity records, coordinate DocuSign and invoicing, use AI and automation to improve legal workflows, and enable Legal team projects and process improvements.

The Senior Data Scientist will analyze customer data, design experiments, build models, and support data-driven decision-making across product, marketing, and customer experience teams.

Own the monthly revenue close across subscription, consumption, and hybrid billing. Maintain deferred revenue schedules, flag rev rec implications on deals, partner with Rev Ops/Legal/Deal Desk, prepare audit-ready workpapers, and identify AI-driven automation opportunities to streamline revenue recognition processes.

Outbound BDR responsible for prospecting target accounts, initiating cold outreach (calls, email, social), qualifying leads, scheduling meetings for Account Executives, maintaining CRM records, collaborating with marketing, and reporting on pipeline activity to hit growth targets.

The Technical Operations Manager will build and maintain AI-assisted internal tools, automate systems across the company's tech stack, and support operational teams in a startup-like environment.

The Senior Software Engineer will design and build fullstack features using Go, React, and Ember, ensuring optimal customer experiences and system scalability while mentoring peers and driving projects.

The Director of Engineering will lead the development of a new billing platform by setting vision, building a team, and driving execution while enhancing AI-first operational practices.

Design, build, and maintain GTM integrations and automation workflows across marketing, sales, and RevOps. Debug data flows, write lightweight scripts, improve data quality, and document scalable processes to support acquisition, engagement, and retention.

Design, build, and own large-scale distributed backend systems in Go to process billions of events and petabytes of data. Lead architecture, reliability, observability, and performance efforts; improve service communication and data pipelines; debug production at scale; mentor engineers and share learnings publicly.