Jobs at Customer.io

The Director of Engineering will lead the development of a new billing platform by setting vision, building a team, and driving execution while enhancing AI-first operational practices.

Full-cycle Senior Account Executive responsible for self-sourcing outbound pipeline and closing new B2B SaaS business. Run discovery using MEDDPICC, perform demos, collaborate with SDR/BDR, report sales metrics, and leverage AI tools for prospecting and execution. Target quota attainment and match Customer.io solutions to customer needs through value-based selling.

Lead cross-functional coordination for Customer.io's self-serve growth motion, building execution plans, tracking dependencies, developing reporting dashboards for OKRs, identifying and resolving blockers, and scaling operating rhythms across Marketing, Product, Engineering, CX, and GTM to drive onboarding, activation, lifecycle, monetization, and pricing initiatives.

Lead and develop a team of data scientists and analysts to deliver forecasting, experimentation, behavioral analytics, segmentation, churn and health-score models, and revenue forecasts. Partner with product, marketing, sales, and CX to define metrics, measurement frameworks, and analytics best practices while managing internal analytics platform capabilities.

Provide legal administrative support, manage document and contract repositories, maintain compliance and entity records, coordinate DocuSign and invoicing, use AI and automation to improve legal workflows, and enable Legal team projects and process improvements.

The role involves owning the email channel's infrastructure, developing frontend experiences, designing backend systems, and ensuring deliverability in a cloud-native environment.

As a Mid-Market Account Executive, manage sales from pipeline development to closing deals, focusing on new business acquisition within mid-sized clients. Engage in high-volume prospecting and conduct customer needs analysis to position solutions effectively.

The Senior Product Marketing Manager will shape product understanding, manage go-to-market strategies, drive adoption, and foster cross-functional collaboration.

As a Senior Motion Designer, you'll create dynamic visual storytelling through motion graphics for product launches and marketing campaigns while collaborating with various teams and utilizing AI tools.

The Senior Data Scientist will analyze customer data, design experiments, build models, and support data-driven decision-making across product, marketing, and customer experience teams.

The Technical Operations Manager will build and maintain AI-assisted internal tools, automate systems across the company's tech stack, and support operational teams in a startup-like environment.

As a Senior Software Engineer, you'll design and build distributed systems in Go, collaborate across teams, and ensure performance and reliability at scale.

The Senior Software Engineer will design and build fullstack features using Go, React, and Ember, ensuring optimal customer experiences and system scalability while mentoring peers and driving projects.