Jobs at Culture Amp

Manage a strategic portfolio of 40–55 enterprise customers, owning retention, adoption, expansion, GRR, and NRR. Lead executive strategy reviews, value-based customer conversations, adoption planning, and proactive risk mitigation. Partner with Sales and Renewals in a GTM pod model, use automation and AI-enabled workflows to improve account management, maintain account data in Vitally, and contribute to customer success playbooks.

Own a strategic portfolio of 40–55 enterprise customers, managing retention, adoption, expansion, risk, and renewal outcomes across $3.5M–$4M ARR. Lead executive strategy reviews, value-based customer conversations, and proactive risk mitigation while partnering with Sales and Renewals in a GTM pod model. Use automation, AI-supported workflows, and customer health data to improve account planning, engagement consistency, and commercial results.

Build and ship production-grade agentic AI systems, including multi-agent orchestration, RAG, memory, knowledge graphs, data pipelines, evaluation frameworks, observability, and safety guardrails. Translate customer needs into scalable technical solutions, collaborate with product and people science teams, and continuously improve AI performance, fairness, and reliability in production.

Generate qualified sales pipeline through outbound calls, email, social media, and inbound lead follow-up. Research prospects, personalize outreach, qualify opportunities, analyze activity metrics, optimize sequences, and collaborate with Account Executives, Marketing, and sales leadership. The role requires meeting performance goals, using sales development tools, and building a path toward a broader sales career.

Lead strategic renewals for complex, high-value enterprise accounts. Develop tailored renewal strategies, manage and forecast the renewal pipeline, negotiate multi-year agreements, engage C-level stakeholders, mitigate retention risks, and identify revenue expansion opportunities. Collaborate with Account Managers and Customer Success Managers to transition upsell opportunities and support enterprise retention and growth.

Lead enterprise renewal strategies for complex, high-value accounts, managing pipelines, forecasting, contract negotiations, and multi-year agreements. Engage C-level stakeholders, mitigate retention risks, ensure CRM accuracy, identify expansion opportunities, and collaborate with Account Managers and Customer Success Managers to drive customer retention and revenue growth.

Lead strategic renewals for complex, high-value enterprise accounts. Responsibilities include developing tailored renewal strategies, managing and forecasting the renewal pipeline in CRM systems, negotiating multi-year contracts, engaging C-level stakeholders, mitigating risks, ensuring CRM accuracy and compliance, and identifying expansion opportunities in collaboration with Account Managers and Customer Success Managers.

Manage global total rewards and benefits programs across APAC, the US, and EMEA. Lead compensation and promotion cycles, salary range governance, benchmarking, pay equity analyses, bonus and equity programs, benefits, compliance, and manager enablement. Partner with People, Finance, Legal, Talent Acquisition, and People Operations while mentoring a small team and improving rewards processes, data quality, governance, and employee communications.

Manage global total rewards and benefits programs, including compensation and promotion cycles, salary ranges, pay equity, variable pay, equity administration, governance, compliance, and manager enablement. Lead and mentor a small team while partnering with People, Finance, Legal, and Talent Acquisition across APAC, US, and EMEA. Maintain market benchmarking, improve data quality and auditability, support benefit programs, and guide leaders on fair, consistent reward decisions.

Lead and scale global multi-tiered ABM programs (1:few and 1:many) to drive new logo acquisition and expansion. Own 6sense-driven account research and orchestration, partner with Sales, SDR, RevOps and regional teams, oversee content and messaging, establish measurement frameworks, and optimize campaigns across paid, owned, and earned channels to accelerate pipeline and revenue.

Administer and improve Culture Amp’s identity and access environment, primarily using Okta. Manage application integrations, provisioning, deprovisioning, MFA, authentication policies, lifecycle workflows, and identity governance. Automate joiner, mover, and leaver processes using Okta Workflows, APIs, and SCIM. Support SOC 2 and ISO 27001 audit readiness through access certifications, evidence collection, license reviews, and OAuth monitoring. Troubleshoot and optimize related SaaS, directory, cloud, and device-management platforms while partnering with technical and non-technical stakeholders.

Design and run large-scale LLM evaluation and observability for production AI features: sampling, LLM-as-judge, human-in-the-loop labeling, monitoring, regression detection, and continuous improvement. Build LLM-powered root-cause analysis and recommended fixes, own feedback loops (prompt engineering, labeling, evaluation), enable teams with reusable tooling and docs, and partner with product, data science and people science to map measured quality to customer value.

Lead the measurement and improvement of Culture Amp's AI products in production: build sampling, LLM-as-judge and labeling systems, implement longitudinal evaluation and observability, own feedback loops (prompts, evaluation, labeling), create reusable tooling and frameworks, and partner with product, engineering and people science to map quality to customer value.

Build and maintain scalable Salesforce solutions using Apex, Flow, Lightning Web Components, SOQL, and declarative configuration. Translate business requirements into tested implementations, troubleshoot issues, reduce technical debt, document solutions, and support integrations across GTM systems. Collaborate with technical and business stakeholders, contribute to AI-powered development workflows, and expand expertise across the Salesforce platform.

Lead the evolution of Culture Amp’s brand through integrated marketing campaigns, brand systems, motion, video, and static design. Develop creative concepts, direct visual execution, systemize scalable motion and video workflows, and collaborate with marketing and creative partners. Present ideas to stakeholders, facilitate workshops, guide agency partnerships, incorporate AI-assisted creative workflows, and mentor designers while improving design capabilities and storytelling across global digital and physical channels.

Design and ship agentic AI features: build stateful multi-turn conversational systems, memory and context graphs, RAG and hybrid search, data pipelines and integrations, production LLM evaluation and observability, prompt engineering, safety guardrails, and partner with product and people science to deliver scalable, responsible AI in production.

Own the architecture, security, availability, and automation of Culture Amp’s internal technology platform. Manage workforce identity, SaaS tenancy, device trust, endpoint controls, office network architecture, and infrastructure deployment pipelines using Terraform, GitHub, and CI/CD. Build reusable modules, self-service tooling, runbooks, and least-privilege operating models while eliminating manual ClickOps. Provide technical leadership across Security, Enterprise Architecture, Automation, and Workplace Technology.

Work with engineers and data scientists to design, develop, evaluate and deploy AI-powered product features. Build robust data pipelines, LLM-based enrichment and evaluation systems, define metrics and experiments, uplift data quality, and collaborate across product, engineering and people-science teams to prove customer value.

Contribute to AI-powered product features by designing solutions, building data pipelines and LLM-based enrichment, evaluating models and experiments, and collaborating with engineers and people scientists to deliver measurable customer value.

Lead and scale multi-tiered ABM programs (1:few and 1:many) across paid, owned, and earned channels. Own 6sense-driven account research and orchestration, partner with Sales/RevOps/Regional teams, build measurement frameworks, create bespoke content and messaging, and optimize programs to drive net-new ARR and expansion for global Commercial and Enterprise segments.