Jobs at Culligan (UK) LIMITED

Manages strategic customer accounts as the primary point of contact, resolving service, billing, contract, and account issues. Builds customer relationships, supports onboarding and account changes, monitors account health, maintains Salesforce records, coordinates internal teams, manages reporting and master data, and identifies opportunities to improve service, retention, and account growth.

Manage strategic customer accounts as the primary day-to-day contact. Resolve billing, service, installation, repair, order, contract, and account queries; coordinate onboarding and account changes; maintain accurate Salesforce records; monitor account health, service levels, profitability, and payments; conduct account reviews; handle escalations; collaborate across teams; and identify opportunities to improve retention, customer satisfaction, and account growth.

Engage customers considering cancellation or downgrades, understand their concerns, resolve complaints, and negotiate tailored retention solutions. Build customer trust through clear, empathetic communication while monitoring retention metrics, identifying churn trends, and suggesting process improvements. The role is fully on-site, Monday through Friday, and requires strong interpersonal, problem-solving, negotiation, analytical, and customer service skills.

Drive new business development across the premium UK hospitality sector, particularly London. Build and convert a strong prospect pipeline, develop relationships with owners and senior decision-makers, and deliver consultative sales conversations focused on commercial and ESG outcomes. The role requires at least three years of hospitality or premium-sector business development experience and offers the opportunity to help shape Purezza’s UK growth strategy.

Manage and grow existing customer relationships through high-volume inbound and outbound calls. Identify revenue-growth opportunities, follow up on enquiries and quotations, achieve sales KPIs, update CRM records, and collaborate with internal teams to deliver excellent customer experiences. The role requires strong communication, organisation, resilience, relationship-building, and experience in sales, account management, retention, telesales, or customer service.