Teams at Culligan (UK) LIMITED

Manage and grow existing customer relationships through high-volume inbound and outbound calls. Identify revenue-growth opportunities, follow up on enquiries and quotations, achieve sales KPIs, update CRM records, and collaborate with internal teams to deliver excellent customer experiences. The role requires strong communication, organisation, resilience, relationship-building, and experience in sales, account management, retention, telesales, or customer service.

Leads enterprise-wide Lean and continuous improvement initiatives across Customer Experience, Sales, Operations, Service, Key Accounts, and Finance. Manages and coaches improvement, business analysis, and AI specialists; facilitates Kaizen events and process workshops; identifies waste and inefficiencies; designs future-state processes and operating standards; embeds Lean management practices; establishes quality and audit frameworks; tracks benefits; and drives automation, AI adoption, customer satisfaction, and operational performance improvements.

Leads HR business partnering for CDW Operations and serves as the UKI employee relations subject matter expert. Responsibilities include workforce planning, organisational effectiveness, leadership development, performance management, succession planning, change management, employee engagement, and complex employee relations case management. Advises leaders on investigations, disciplinary and grievance processes, restructures, redundancies, employment law, risk governance, and policy improvement while using people data to identify trends and recommend interventions.