Teams at Culligan (UK) LIMITED

Manages strategic customer accounts as the primary point of contact, resolving service, billing, contract, and account issues. Builds customer relationships, supports onboarding and account changes, monitors account health, maintains Salesforce records, coordinates internal teams, manages reporting and master data, and identifies opportunities to improve service, retention, and account growth.

Manage strategic customer accounts as the primary day-to-day contact. Resolve billing, service, installation, repair, order, contract, and account queries; coordinate onboarding and account changes; maintain accurate Salesforce records; monitor account health, service levels, profitability, and payments; conduct account reviews; handle escalations; collaborate across teams; and identify opportunities to improve retention, customer satisfaction, and account growth.

Engage customers considering cancellation or downgrades, understand their concerns, resolve complaints, and negotiate tailored retention solutions. Build customer trust through clear, empathetic communication while monitoring retention metrics, identifying churn trends, and suggesting process improvements. The role is fully on-site, Monday through Friday, and requires strong interpersonal, problem-solving, negotiation, analytical, and customer service skills.