Jobs at Crystal Creek Hospitality

Provide day-to-day HR operations for assigned hotels including recruiting coordination, onboarding, HRIS data entry, electronic paperwork compliance, employee file maintenance, uniform administration, training/certification tracking, employee support, and offboarding. Escalate sensitive or complex issues to HR leadership and support HR audits, benefits communications, and engagement activities.

Lead group sales and event operations for The Cloudveil and support group sales for a Boston hotel. Manage leads, room blocks, group contracts, vendor partnerships, VIP pre-arrival arrangements, event programming, bookings for entertainment and guest engagement, and coordinate site visits, proposals, and revenue evaluations with Marriott Global Sales and internal teams.

Lead HR functions for multiple hotels including recruitment, onboarding, employee relations, performance management, HRIS administration, compliance, benefits, training, and people analytics. Partner with hotel leaders to implement HR strategy, improve retention and engagement, coach managers, conduct investigations, and ensure consistent HR operations and reporting.

Participate in a rotational Manager-in-Training program across hotel departments, learn daily operations, maintain brand and service standards, support guest service, complete training sign-offs, attend mentorships, and assist leadership with policies, emergency response, and guest conflict resolution.

Provide regional HR leadership for assigned hotels, driving recruitment, onboarding, employee relations, compliance, HRIS administration, performance management, training, compensation, and people analytics. Partner with hotel leaders to implement corporate HR initiatives, coach managers, lead investigations, and improve retention and engagement while ensuring legal and operational compliance.

Lead corporate revenue management across a multi-property hotel portfolio. Analyze PMS/CRS/RMS and market data to set pricing, inventory controls, channel mix, forecasts, and commercial strategies. Produce reports, coordinate with brands and property teams, optimize distribution and profitability, and support budgeting, forecasting, and stakeholder reporting.

Maintain cleanliness of public areas, assist housekeeping with room turnover and laundry, manage supplies and carts, respond to guest requests, remove trash, report maintenance issues, follow safety policies, and collaborate with housekeeping and other hotel departments to ensure high cleanliness standards.

Supervise hotel engineering and maintenance staff, manage work orders and preventive maintenance for HVAC, plumbing, electrical, elevators and life-safety systems, coordinate vendors and emergency repairs, enforce safety/compliance, manage inventory and budgets, and support guest service.

Manage day-to-day property accounting, month-end close, balance sheet reconciliations, AP/AR, cash management, payroll support, revenue/audit oversight, budgeting/forecasting, vendor management, and cross-functional financial leadership for hotel properties.

Participate in a structured Manager-in-Training program rotating through hotel departments to learn operations, deliver excellent guest service, meet brand standards, complete training milestones, assist leadership, and support cross-departmental tasks.

Manage and supervise hotel engineering operations, lead maintenance staff, oversee repairs and preventative maintenance of building systems, support budgeting, safety compliance, and guest-facing issue resolution.

Lead and oversee repairs and maintenance for Planters Inn and at least one regional property. Ensure fire/life safety compliance, create and manage capital plans, perform inspections, mentor onsite engineering managers, manage budgets, projects, preventative maintenance, and vendor sourcing. Drive property condition improvements, reporting, and training to meet brand standards and guest satisfaction.

Manage all front desk operations—reservations, check-ins/outs, billing, room moves, and guest follow-up. Supervise, train, schedule, and coach front desk agents; manage staffing, budgets, service standards, room inventory, and vendor/travel partner relationships. Use property management systems, oversee lobby market retail, develop front desk policies/best practices, and assist with hiring/performance management.

Lead all sales initiatives for a luxury hotel property: develop and execute sales strategies and annual plans, manage and mentor the sales team, handle full sales cycle and key accounts, represent the property at events, coordinate group bookings and banquets, partner with revenue management and operations to optimize pricing and distribution, and drive top-line revenue growth.

Lead and execute integrated marketing strategies across hotels, restaurants, and hospitality experiences. Oversee brand positioning, digital marketing, CRM/loyalty, content, social, PR, reputation, analytics, agency/vendor management, budgets, and performance reporting. Support property openings, rebrandings, campaigns, and provide guidance and standards for property-level teams to drive direct revenue and guest engagement.