Jobs at Crystal Creek Hospitality

Manages hotel front desk operations, including reservations, check-ins, billing, guest service, room inventory, scheduling, training, hiring, and performance management. Oversees front desk staff, ensures service standards, supports budgeting and planning, coordinates with housekeeping and maintenance, manages lobby market operations, and serves as Manager on Duty when needed.

Lead and execute integrated marketing strategies across hotels, restaurants, and hospitality experiences. Oversee brand positioning, digital marketing, CRM/loyalty, content, social, PR, reputation, analytics, agency/vendor management, budgets, and performance reporting. Support property openings, rebrandings, campaigns, and provide guidance and standards for property-level teams to drive direct revenue and guest engagement.

Provides bell and valet services throughout guest arrival and departure, including greeting guests, handling luggage, parking and retrieving vehicles, tracking packages and vehicles, answering inquiries, resolving complaints, maintaining lobby and garage areas, and supporting front office operations. Requires excellent customer service, communication, organization, safe driving, flexibility, and the ability to lift up to 75 pounds.

Lead group sales and event operations for The Cloudveil and support group sales for a Boston hotel. Manage leads, room blocks, group contracts, vendor partnerships, VIP pre-arrival arrangements, event programming, bookings for entertainment and guest engagement, and coordinate site visits, proposals, and revenue evaluations with Marriott Global Sales and internal teams.

Lead HR functions for multiple hotels including recruitment, onboarding, employee relations, performance management, HRIS administration, compliance, benefits, training, and people analytics. Partner with hotel leaders to implement HR strategy, improve retention and engagement, coach managers, conduct investigations, and ensure consistent HR operations and reporting.

Supervise hotel engineering and maintenance staff, manage work orders and preventive maintenance for HVAC, plumbing, electrical, elevators and life-safety systems, coordinate vendors and emergency repairs, enforce safety/compliance, manage inventory and budgets, and support guest service.