Jobs at Crown Resorts Limited

Supports warehouse operations by receiving, storing, picking, packing, dispatching, and delivering stock to internal customers. Maintains accurate inventory records, operates materials-handling equipment safely, identifies discrepancies or damages, and provides responsive service to stakeholders. The role requires attention to detail, task prioritization, teamwork, communication, and a proactive approach. Warehouse, stores, logistics, forklift-operation experience, and a current forklift licence are preferred.

Produces and manages daily shift rosters and duty sheets using workforce planning systems. Responds to absences, updates coverage, identifies staffing efficiencies and shortfalls, resolves roster rule violations, and audits scheduling data. Serves as the first point of contact for team-member rostering queries while ensuring compliance with enterprise agreements and departmental requirements.

Conduct enhanced customer due diligence and financial crime reviews, including Source of Funds and Source of Wealth assessments. Provide subject matter expertise, supervise and mentor analysts, manage escalations, prepare high-risk customer reports, support AML/CTF metrics and risk assessments, update procedures, contribute to training, maintain audit documentation, and monitor regulatory changes.

Lead Crown Resorts’ enterprise Risk & Compliance Champion Program across Crown Melbourne. Responsibilities include facilitating forums and workshops, coaching champions, delivering training, liaising with business and compliance teams, monitoring program effectiveness, reporting success measures, supporting Archer usage, and driving accountability for risk and compliance activities.

Produces and maintains accurate employee rosters to align labor supply with operational demand. Responsibilities include planning schedules, processing leave and shift-swap requests, managing visa-related work restrictions, maintaining employee and pay-cycle records, and advising department managers on workforce planning and rostering practices. The role requires strong Excel and rostering-system skills, organization, analytical thinking, attention to detail, and effective communication with senior leaders.

Provides friendly, efficient food and beverage service at Epicurean, welcoming guests, maintaining tables and dining areas, supporting buffet presentation, restocking service areas, following food safety standards, and collaborating with kitchen and front-of-house teams.

Supervise daily bar operations at The Waiting Room, ensuring exceptional guest service and luxury hospitality standards. Lead, mentor, and upskill bar team members; manage service quality, menu knowledge, time management, and guest satisfaction. Prepare stock, staffing, and venue operations for large events while working closely with venue leadership. The role requires rotating shifts, supervisory experience in a busy bar, cocktail and wine knowledge, and an Approved Managers License and RSA.

Manage end-to-end demand and supply planning for 2,000+ SKUs: create forecasts, optimise inventory and replenishment, reduce excess stock, set planning parameters, partner with stakeholders, support automation and provide data-driven insights to improve supply chain performance.

Delivers Crown PlaySafe programs and services to minimise harm for guests and families. Supports the customer-facing PlaySafe Centre operation, builds trust with diverse individuals, manages conflict, explains complex concepts, maintains confidentiality, develops stakeholder relationships, and ensures compliance with company policies, health and safety requirements, and relevant legislation.

Lead end-to-end marketing category management and strategic sourcing across Australian resorts. Develop procurement strategies, manage supplier performance and contracts, drive multi-year cost savings and value creation, partner with senior stakeholders, and ensure governance, risk management, and consistent commercial outcomes.

Lead daily operations of the Lobby Lounge, manage team development, service standards, labour and financial performance, stock control, compliance, stakeholder relationships, and drive guest satisfaction and venue growth.

Deliver customer, commercial, and operational analytics across integrated resort operations. Build forecasting models, customer segmentations, dashboards, reporting frameworks, and predictive analytics. Analyze customer behavior, pricing, product mix, channel performance, demand, and growth opportunities. Partner with senior stakeholders to translate complex data into actionable recommendations, support strategic initiatives, improve revenue and engagement, and measure business performance.

Supports the Events and Conferences Sales team by managing client inquiries, proposals, contracts, CRM records, and event frameworks. Serves as a first point of contact for prospective clients and internal teams through inbound and outbound calls. Provides administrative support, exceptional customer service, and cross-departmental coordination while maintaining strong client and business relationships in a fast-paced hospitality environment.

Develops and maintains optimized rosters aligned with operational demand, service levels, and labor budgets. Manages real-time staffing changes, analyzes workforce data, forecasts staffing needs, and supports productivity and cost improvements. Partners with operational leaders to resolve rostering challenges and ensures compliance with enterprise agreements, labor legislation, and internal policies. Maintains accurate workforce records, reporting, and system data.

Expression of interest for senior leadership and specialist roles supporting the 2027 opening of Mott 32 at Crown Melbourne. Opportunities include executive chef, sous chef, specialist chefs, general manager, assistant restaurant manager, head sommelier, and bar manager. Leaders will shape pre-opening operations, culture, service standards, guest experience, and team performance within a premium international restaurant brand.

Lead Crown Melbourne's VIP customer portfolio to drive sustainable revenue growth through relationship management, business development, and commercial portfolio leadership. Develop acquisition, retention, and reinvestment strategies using customer insights and market intelligence, partner across functions to deliver exceptional guest experiences, and ensure all activities comply with regulatory, AML/CTF, governance, and responsible gaming obligations.