Jobs at Crown Resorts Limited

Processes casino bans and exclusion orders, maintains investigative records and patron data, compiles legal and evidentiary documentation, conducts open-source research, analyzes trends, and supports information governance, reporting, and regulatory communications. The role requires careful handling of sensitive information, strong legislative awareness, accurate system administration, and collaboration with internal teams and regulators.

Processes casino bans and exclusion orders, maintains investigation records and systems, reviews incident and surveillance information, gathers open-source evidence, compiles legal documentation, analyzes trends, and supports regulatory information sharing. The role requires strong attention to detail, discretion with sensitive information, legislative awareness, and effective cross-functional communication.

Manage deferred infrastructure and minor projects across Crown Perth. Responsibilities include coordinating contractors and consultants, reviewing pricing, preparing scopes and cost recommendations, maintaining project programmes, coordinating site access and shutdowns, monitoring progress, and ensuring work is delivered safely, on time, and within budget. The role requires knowledge of facilities, building services, WA compliance requirements, NCC, and Australian Standards.

Manage and grow a portfolio of premium casino guests by building long-term relationships, increasing loyalty, visitation, and revenue. Host guests at events and dining experiences, identify business development opportunities, maintain detailed CRM profiles, support targeted marketing and loyalty programs, monitor portfolio performance, and ensure regulatory, responsible gaming, AML/CTF, confidentiality, and service standards.

Supervise front office operations at Crown Metropol and Crown Promenade, leading the front desk team and ensuring excellent guest experiences. Responsibilities include coaching staff, resolving guest issues, managing room allocations and arrivals, supporting rostering and labor management, improving productivity, and maintaining service standards and policy compliance.

Own and support Crown Resorts’ hospitality application portfolio, including Opera, Simphony POS, Oracle, and SaaS platforms. Lead upgrades, patching, releases, testing, maintenance, issue resolution, and vendor coordination. Identify root causes, shape application roadmaps, gather requirements, and provide recommendations to senior stakeholders. Build relationships across hotels, food and beverage, gaming, and technology teams while serving as an escalation point and providing on-call application support.

Supervise casino floor bar operations, lead and coach bar staff, maintain service and presentation standards, support labour and stock management, ensure compliance, and deliver exceptional guest experiences across rotating evening and overnight shifts.

Provides financial crime advisory support for Crown Melbourne, ensuring compliance with AML/CTF, ABAC, and sanctions obligations. Advises stakeholders on regulatory requirements and risk controls, reviews initiatives for financial crime risks, supports incident response and regulatory engagement, delivers compliance training, analyzes risk data, and drives remediation and continuous improvement across the business.

Leads Crown Resorts’ Financial Crime Advisory function, providing strategic oversight of AML/CTF, ABAC, sanctions, and broader financial crime risks. Advises senior leaders, implements regulatory reforms, oversees incidents and governance, develops risk awareness training, and strengthens compliance culture. Manages and develops advisory teams across multiple properties and drives consistent risk management across the organisation.

Prepare and cook Asian cuisine, particularly Chinese wok dishes, while supporting daily kitchen operations. Responsibilities include food preparation and service, maintaining cleanliness and food safety standards, following HACCP protocols, and collaborating in a fast-paced kitchen. The role requires availability across a 24/7 rotating roster, including weekends and public holidays, and offers part-time or casual employment.

Provides frontline membership onboarding for Crown Sydney guests, including applications, identity verification, screening, data entry, record maintenance, and compliance checks. Delivers professional customer service in a fast-paced, regulated 24/7 casino environment while operating multiple systems and maintaining accurate records. Requires roster flexibility, strong communication, computer literacy, and the ability to obtain casino employee licensing. Mandarin proficiency is highly regarded.

Leads daily Front Office operations at Crown Sydney, ensuring luxury guest experiences, smooth shift execution, service recovery, room inventory management, and team performance. Responsibilities include briefing, coaching, mentoring, recruitment support, operational improvement, and collaboration with hotel departments. The role requires prior hotel front office leadership experience, flexibility across a 24/7 roster, and unrestricted Australian working rights.

Bartenders and food and beverage attendants provide cocktail, beverage, dining, event, banquet, buffet, and in-room service across Crown Sydney venues. Responsibilities include delivering exceptional guest experiences in fast-paced environments while maintaining premium service standards. Applicants need hospitality experience, NSW RSA certification or willingness to obtain it, 24/7 availability, and the ability to work four to five days weekly. Overnight work may be required for some venues.

Manage hotel driveway traffic and coordinate guest arrivals and departures. Support Bell Services and Valet teams with luggage and vehicle movements, provide exceptional service to VIP and regular guests, answer local questions, and maintain calm, professional operations during peak periods. The role requires driving and parking various vehicles, working collaboratively, and following a 24/7 rotating roster.

Lead end-to-end operations for The Merrywell, a high-volume hospitality venue serving up to 858 guests. Responsibilities include managing daily service, leading and developing a team of up to 100 employees, overseeing rostering and labor costs, ensuring compliance, coordinating events, and improving guest experiences and operational efficiency. The role requires a hands-on leader comfortable with 24/7 operations and technology-driven service models.

Leads enterprise-wide internal and corporate communications across multiple locations. Develops communications strategies for business transformation, organizational change, leadership priorities, and major initiatives; advises executives; creates speeches, presentations, and briefing materials; manages communications campaigns, events, governance, and calendars; and measures engagement to improve communication effectiveness.

Supervise Pearl Room venue operations, deliver exceptional VIP guest service, uphold presentation and compliance standards, and lead, coach, and motivate team members. Support labour management, stock control, operational performance, and business goals while working closely with venue leadership across a rotating roster.

Deliver customer, commercial, and operational analytics across integrated resort operations. Build forecasting models, customer segmentations, dashboards, reporting frameworks, and predictive analytics. Analyze customer behavior, pricing, product mix, channel performance, demand, and growth opportunities. Partner with senior stakeholders to translate complex data into actionable recommendations, support strategic initiatives, improve revenue and engagement, and measure business performance.

Lead luxury hospitality operations across Crown Spa, 32 exclusive villas, and the Crystal Club. Manage large, diverse teams; oversee daily operations, budgets, service standards, training, and performance development; ensure exceptional VIP guest experiences; provide strategic direction across service departments; and collaborate with senior leaders to drive operational excellence and service innovation.

Manage end-to-end integrated marketing campaigns across Crown Resorts properties in Melbourne, Sydney, and Perth. Coordinate Property Marketing, Creative Services, media agencies, Finance, and Legal; oversee campaign timelines, briefs, approvals, media planning and buying, budgets, performance optimisation, reporting, and post-campaign reviews. The role requires strong stakeholder management, organisation, media expertise, and campaign governance skills within a matrixed organisation.