Jobs at Crown Resorts Limited

Deliver procurement analytics, executive dashboards and data governance to support decision-making, performance tracking, risk management and procurement transformation. Ensure SKU data integrity, uplift reporting standards, partner with stakeholders to drive insight-led improvements.

Lead end-to-end workforce planning analysis and process improvement: map current/future state, gather requirements, run workshops, assess change impact, support delivery, write user stories, and maintain documentation to embed scalable, standardised solutions.

Support Surveillance Systems & Technical Manager by maintaining and integrating surveillance and access control systems (CCTV, video analytics, facial recognition), performing preventative/reactive maintenance, troubleshooting networked equipment, producing performance reports, contributing to technical projects and documentation, and supporting Surveillance Operations.

Lead and coach the Pearl Room front-of-house team to deliver premium VIP F&B service. Oversee daily bar and dining operations, rostering, stock control, and compliance with RSA/licensing. Engage guests with personalised service and support continuous improvement and team performance across rotating shifts.

Stabilise and optimise Crown's Workday Learning post go-live by resolving configuration and data issues, enhancing learning programs and reporting, establishing governance and documentation, upskilling teams, and preparing BAU playbooks for handover.

Lead and safeguard interior design excellence across major developments and refurbishments. Manage aesthetic outcomes from concept to completion, review documentation and samples, specify FF&E and bespoke elements, partner with project managers on scope, cost and delivery, QA finished works, and engage senior stakeholders, consultants, builders and suppliers to ensure world‑class, durable and commercially viable interior outcomes.

Supervise daily spa and leisure operations, lead and coach staff, ensure exceptional guest service, manage rostering and stock, support sales targets, handle guest feedback, and maintain health, safety, and brand standards.

Provide legal support to in-house lawyers across offices by drafting and managing contracts, conducting legal research, maintaining case records, improving legal processes and technology, liaising with stakeholders, and providing administrative support.

Develop and maintain optimized rosters, manage real-time shift changes and absence backfill, analyze workforce data to improve productivity and cost, forecast staffing with operations, ensure compliance with enterprise agreements and labour laws, and maintain accurate workforce records and reporting.

Supervise front desk operations at Crown Towers Perth, delivering exceptional guest service, handling escalations, managing room allocations, coaching staff, and supporting rostering and operational productivity in a luxury hotel environment.

Lead all backstage and technical operations for live productions, managing planning, crewing, rostering, equipment maintenance, compliance and stakeholder coordination. Drive safe work practices, develop technical teams, and ensure seamless delivery of high-quality events across Crown Melbourne venues.

Manage multiple construction projects across Crown Melbourne from inception to completion: develop briefs and budgets, lead vendor RFPs/RFTs, obtain pre-construction approvals, oversee contract administration, coordinate design and contractors, track timelines, manage risks, and ensure delivery on time, on budget, and to quality standards.

Provide HR operations and administrative support across recruitment, onboarding, employee data management and contingent worker administration. Coordinate pre-employment/background checks, support stakeholders with P&C processes and systems (including Workday), promote self-service tools, contribute to process improvements, and ensure compliance with governance and H&S requirements.

Lead hospitality marketing strategy and execution for Crown Melbourne's dining and hotel portfolio. Plan integrated multi-channel campaigns, manage launches, budgets, ROI and performance analysis. Oversee quarterly plans, ensure compliance, and lead a team of Marketing Executives and Coordinators while partnering with operations, events, PR, CRM and digital stakeholders.

Drive new business acquisition and revenue growth across MICE by prospecting, building pipeline, converting high-value clients, representing Crown at industry events, managing CRM and forecasting, mentoring junior staff, collaborating with Sales Managers, analysing pipeline performance, and leveraging cross-property opportunities to meet accommodation and events revenue targets.

Design and deliver innovative digital learning solutions; shape a digital learning roadmap integrating emerging technologies and AI; partner with stakeholders to implement and improve scalable learning experiences; lead platform adoption, ensure accessibility, governance and compliance.

Lead end-to-end design and delivery of enterprise mandatory compliance learning programs. Partner with stakeholders, SMEs and providers to create scalable, digital and blended learning; lead a small team, shape the learning roadmap, embed governance and continuous improvement, and drive innovation using contemporary and AI-enabled approaches.

Lead delivery of a major capital works portfolio at Crown Perth, overseeing project managers across multidisciplinary streams. Ensure projects meet time, cost, quality, safety and compliance targets, manage commercial/financial risk, stakeholder engagement, contract governance, and executive reporting while developing high-performing teams in live operational environments.

Manage end-to-end medium and high-risk employee relations cases, provide compliant ER advice, conduct investigations, coach leaders, partner with stakeholders and unions, manage Fair Work escalations, maintain ER records, and improve ER policies and processes.

Own and lead design, deployment and optimisation of endpoint, virtual desktop and collaboration platforms. Define and execute Modern Workplace/EUC strategy and roadmaps, ensure operational excellence, drive automation and standardisation, balance BAU with transformation initiatives, and manage vendors, MSPs and stakeholder escalations.