Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
At Crown Sydney, we create exceptional experiences in a world-class luxury environment. We are looking for an experienced and motivated Cage Area Manager to lead our Cage & Count operations and inspire a high-performing team to deliver service excellence.
Reporting to the Cage Operations Manager, you will oversee day-to-day operations, ensuring outstanding guest experiences, strong team performance, and strict compliance within a highly regulated environment. This is a pivotal leadership role where you’ll shape both operational outcomes and team culture.
Key responsibilities:
- Lead and support Cage operations to ensure efficiency, accuracy, and compliance
- Deliver exceptional, personalised guest service with every interaction
- Coach, develop, and inspire team members to achieve high performance
- Collaborate across departments to support seamless operations and premium service standards
- Maintain strong attention to financial processes, including cash handling and reconciliation
- Uphold regulatory requirements and licensing standards
About you
You are a confident and hands-on leader with a passion for customer service and operational excellence. You thrive in fast-paced environments and bring strong attention to detail and integrity to everything you do.
- Experience in Cage operations - preferred
- Proven leadership experience with a focus on team development and engagement
- Strong customer-centric mindset, ideally gained in a face-to-face service environment
- Experience in cash handling, reconciliation, and financial controls
- Excellent communication and stakeholder management skills
- Ability to perform under pressure in a dynamic, regulated environment
- Flexibility to work across 24/7 roster
- Eligibility to obtain and keep a Casino Special Employee Licence
What we offer you
- Opportunities for career advancement and growth
- Fitted uniforms provided and laundered by Crown.
- Generous discounts across all Crown hotels and restaurants Australia wide
- Complimentary meals at our on-site staff restaurant
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, banking & finance, technology, parking
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Skills Required
- Experience in Cage operations
- Proven leadership experience focused on team development and engagement
- Strong customer-centric mindset, ideally from a face-to-face service environment
- Experience in cash handling, reconciliation, and financial controls
- Excellent communication and stakeholder management skills
- Ability to perform under pressure in a dynamic, regulated environment
- Flexibility to work across a 24/7 roster
- Eligibility to obtain and maintain a Casino Special Employee Licence
What We Do
Crown Resorts is one of Australia's largest entertainment groups and a leading operator and developer of integrated resorts. The company owns and operates a suite of world-class properties in Melbourne, Perth, and Sydney, as well as London’s boutique Crown Aspinalls. Its core offerings include luxury accommodations, award-winning dining, world-class casinos, conferencing, shopping, and high-end entertainment facilities.
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