Jobs at Crisis24

Handles inbound and outbound calls, emails, case intake, triage, and customer or stakeholder inquiries for global medical and security assistance services. Opens, manages, documents, and closes cases; coordinates with medical, security, claims, and other teams; manages billing and travel assistance queries; prepares reports; follows client procedures and service-level agreements; and reports information security concerns. The role requires empathy, professionalism, multitasking, and rotating hybrid shifts.

Owns enterprise customers’ first 90 days, leading discovery, solution design, SaaS platform implementation, professional services delivery, training, project management, and transition to Account Management. Manages scope, timelines, budgets, risks, and stakeholder communication across multiple regional projects. Partners with Sales, Product, Engineering, and Support to resolve issues and improve customer outcomes. Requires professional fluency in English and German.

Coordinates RFP and proposal development, including research, writing, editing, presentations, and cross-functional deliverables. Develops and standardizes GSOC training curricula, calendars, and scenario-based training for in-person and virtual audiences. Facilitates training, reports stakeholder metrics, supports procedural implementation, and assists with business development and marketing activities. Requires strong communication, organization, presentation, analytical, and multitasking skills, plus flexibility for 12-hour shifts and occasional off-hours events.

Leads the Customer Success project management office, establishing portfolio governance, delivery standards, prioritization, integrated planning, resource visibility, risk management, executive reporting, and dependency management. Directs complex cross-functional programs, builds PMO capabilities, coaches project management talent, and supports fact-based investment and sequencing decisions. The role connects strategic priorities to accountable owners, measurable outcomes, timelines, and disciplined execution across Customer Success and business partners.

Manages contract renewals for assigned client accounts, coordinating with Account Managers, Contracts, Operations, and Accounts Receivable. Updates Salesforce and agreement records, supports client inquiries and account changes, negotiates approved upsells or downgrades, conducts proactive outreach, maintains client relationships, and documents sales activities. The role also helps ensure timely invoice payment and minimizes revenue loss while providing a seamless renewal experience.

Own end-to-end SaaS implementations from kickoff through go-live, managing client relationships, requirements, timelines, milestones, and issue resolution. Support technical pre-sales through discovery, solution design, demonstrations, proofs of concept, and RFP/RFI responses. Translate technical needs into implementation plans, provide best-practice guidance, maintain project and CRM records, and collaborate with Sales, Product, Engineering, and Customer Success teams.

Leads financial strategy, planning, reporting, performance management, risk mitigation, and full-cycle finance operations for Crisis24’s Private Strategic Group. Advises senior leaders and clients on profitability, pricing, budgets, forecasts, and cost management. Oversees accounting, billing, contracts, payables, payroll, cash management, and compliance while developing the finance team and supporting client engagements, RFPs, QBRs, and international operations.

Coordinates operational projects, training initiatives, onboarding, documentation, SOPs, workforce development, and daily GSOC support. Tracks milestones, risks, deliverables, training progress, and competency records while facilitating meetings and communicating updates. Maintains current workflows, playbooks, and training materials; supports cross-training, process compliance, operational readiness, and continuous improvement in a 24/7 global security operations environment.

Drive new business revenue across the UK and Northern Europe by selling Crisis24’s travel risk management, emergency communications, global assistance, risk consulting, and executive protection solutions. Responsibilities include self-generating pipeline, outbound prospecting, managing RFPs, conducting discovery and demos, preparing proposals, negotiating contracts, and closing recurring-revenue SaaS deals. The role also involves developing sector capture strategies, managing sales targets, and maintaining client activity in Salesforce.

Develops AI-enabled corporate risk assessments and intelligence products covering geopolitical, economic, financial, operational, regulatory, reputational, and security risks. Analyzes large datasets, emerging threats, market-entry risks, and financial exposures; validates AI-generated outputs; produces executive briefings and forecasts; and collaborates with analysts and technology teams to improve workflows while maintaining objectivity, sourcing rigor, and quality.

Own end-to-end SaaS implementations from kickoff through go-live for Southern European clients. Manage project plans, requirements, milestones, client communications, platform configuration, and handoffs to account management. Support sales through technical discovery, solution design, demonstrations, and proofs of concept. Collaborate with Sales, Product, Engineering, and Account Management while advising clients on travel risk, business continuity, and critical event management solutions. Fluency in French, Spanish, and English is required.

Provides operational and administrative support for global consulting projects and client accounts. Responsibilities include maintaining Salesforce and project records, coordinating onboarding, contracts, purchase orders, billing, expenses, subcontractors, travel, recruitment administration, and new-starter onboarding. The role follows up on outstanding actions, supports consultants and Finance, maintains accurate documentation, and improves administrative processes across international teams.

Manage SaaS client implementations from onboarding through deployment, serving as the primary client contact. Gather requirements, define success criteria, coordinate cross-functional teams, manage timelines and deliverables, provide product guidance, and support long-term customer satisfaction. Track client interactions and project tasks using CRM tools and JIRA, communicate progress, resolve issues, and relay customer feedback to internal product and technical teams.

The Reconciliation Specialist creates Statements of Work, verifies completed services against contractual terms, investigates discrepancies, tracks reconciliation cases, and ensures documentation is complete and audit-ready. The role partners with Operations, Account Management, vendors, and Finance to support accurate invoicing, resolve scope or pricing issues, maintain internal financial controls, and reduce billing delays and margin leakage.

Lead end-to-end SaaS implementations from kickoff through go-live for clients in Southern Europe. Manage project plans, requirements, milestones, client communications, risk resolution, and handoffs. Support technical pre-sales through discovery, solution design, demonstrations, and proof-of-concept activities. Collaborate with Sales, Account Management, Product, and Engineering while maintaining expertise in travel risk, business continuity, and critical event management solutions. Daily client communication requires professional fluency in French, Spanish, and English.

Leads the Customer Success transformation agenda, including Voice of the Customer, future-state operating-model and process design, organizational change, enablement, adoption, and benefits realization. Partners with senior leaders, functional teams, and the PMO to translate customer insights and business priorities into measurable improvements in customer experience, retention, growth, and operational effectiveness.

Build and operate AI pipelines that detect emerging risks using structured and unstructured data. Responsibilities include managing LLM production on AWS Bedrock and OpenAI, developing and deploying machine learning systems, advancing NLP, geospatial analysis, event detection, information retrieval, and knowledge graphs, and ensuring model quality, scalability, interpretability, security, and privacy. The role also mentors data scientists, leads roadmaps, translates business goals into KPIs, and collaborates with engineering, product, and leadership teams.

Owns strategy, execution, measurement, and optimization of integrated B2B marketing campaigns across SaaS, technology, and consultative-service offerings. Develops campaign briefs, messaging, audience journeys, channel plans, KPIs, and reporting; coordinates cross-functional teams; manages workflows in Asana; analyzes funnel and pipeline performance; and improves campaign governance, demand generation, and commercial impact.

Leads Crisis24’s proposal management function across Federal, State and Local Government, and Commercial pursuits. Develops pursuit strategies, supports bid/no-bid decisions, oversees RFI/RFP/RFQ responses, improves proposal processes and content management, tracks performance metrics, and ensures customer commitments align with operational capabilities. Manages and develops proposal professionals while partnering with Sales, Operations, Legal, Finance, Product, Customer Support, and executive leadership to drive revenue growth and win rates.