Crisis24, a GardaWorld company, helps organisations protect their people, operations and assets through integrated risk management, including travel risk management, critical event management and business continuity solutions delivered on the Horizon platform.
Who We Are Looking For
As Implementation & Solutions Consultant for Southern Europe, you will own the full implementation lifecycle for our clients in the region while acting as the technical reference for the sales team during pre-sales. You will lead onboarding from kickoff to go-live for new clients and significant upsells, and support technical discovery, solution design, and product demonstrations for prospects. You will balance post-sales delivery and pre-sales support according to regional priorities, representing Crisis24 credibly to clients in French, Spanish, and English.
What You Will Work On
Implementation & Client Delivery
- Lead end-to-end implementations for new clients and significant upsells, from kickoff to go-live
- Act as the main point of contact for clients during implementation, setting clear expectations and keeping communication consistent and proactive
- Define and manage project plans, milestones and deliverables using Jira, Salesforce and Certinia
- Gather requirements, define success criteria and tailor the implementation approach to each client's business objectives and organisation
- Share best practices to help clients optimise their use of the platform and realise its full value
- Monitor implementation health, anticipate and resolve roadblocks, and ensure a smooth handover to Account Management and ongoing support
Technical Pre-Sales & Solutions Engineering
- Partner with the regional sales team and Account Management team on technical discovery, solution design and product demonstrations
- Support proof of concept activities and translate technical requirements into actionable implementation plans once deals close
- Maintain up-to-date knowledge of the full Crisis24 solution portfolio to represent it accurately in both pre-sales and delivery conversations
Product & Industry Expertise
- Develop in-depth knowledge of the features and configuration options of the products supported by this role
- Stay current on Travel Risk Management, Business Continuity and Critical Event Management best practices, as well as regulatory expectations relevant to clients in Southern Europe (for example duty of care and data protection)
Who You Will Work With
Collaboration & Cross-Functional Support
- Work closely with Sales, Account Management, Product and Engineering to ensure alignment from the first technical conversation through implementation and beyond
- Share client and market feedback with Product and Sales to inform the roadmap and go-to-market decisions
Communication & Reporting
- Keep clients and internal stakeholders informed throughout both pre-sales and implementation phases
- Record client interactions, project status, and technical engagements accurately in CRM and project management tools
What You Will Bring
Languages (mandatory)
- Advanced professional proficiency in French, Spanish, and English, written and spoken. All three languages are used daily with clients and internal teams
Experience
- At least 3 years of experience in SaaS implementation, customer success, solutions engineering, or technical pre-sales
- Experience combining pre-sales technical activities and post-sales delivery is strongly preferred
- Proven track record of managing client relationships and successfully delivering software implementations, ideally with large multinational organisations
Technical Skills
- Good understanding of SaaS applications, APIs and enterprise integrations (SSO, HR systems, travel booking data); familiarity with XML, HTML or data transformation is a plus
- Experience with Salesforce and project management tools such as Jira
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)
Client & Communication Skills
- Strong client-facing presence, equally comfortable supporting a sales cycle and leading delivery
- Ability to explain technical concepts clearly to non-technical stakeholders
- Excellent organisational and project management skills, with the ability to run several implementations and pre-sales engagements in parallel
Mindset
- Strong analytical and problem-solving skills, with the ability to assess complex client needs and propose tailored solutions
- Adaptability and autonomy, comfortable shifting between delivery and pre-sales as priorities evolve
- Ability to perform under pressure in a fast-paced environment
Education and Preferred Qualifications
- Bachelor's degree in Business, Computer Science, Information Technology or a related field, or equivalent professional experience
- Project management certification (for example, PMP or ScrumMaster) is a plus
- Familiarity with Agile methodologies
- Knowledge of the security, risk management, or travel sectors is a plus
- Availability for occasional travel to clients in Southern Europe
Skills Required
- Advanced professional proficiency in French, Spanish, and English, written and spoken
- At least 3 years of experience in SaaS implementation, customer success, solutions engineering, or technical pre-sales
- Experience managing client relationships and delivering software implementations
- Understanding of SaaS applications, APIs, and enterprise integrations including SSO and HR systems
- Experience with Salesforce and project management tools such as Jira
- Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Teams
- Strong client-facing communication and ability to explain technical concepts to nontechnical stakeholders
- Strong organizational, project management, analytical, and problem-solving skills
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field, or equivalent professional experience
- Experience combining pre-sales technical activities and post-sales delivery
- Experience with large multinational organizations
- Familiarity with XML, HTML, or data transformation
- Project management certification such as PMP or ScrumMaster
- Familiarity with Agile methodologies
- Knowledge of security, risk management, or travel sectors
What We Do
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe. Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.
