Teams at Crisis24

Handles inbound and outbound calls, emails, case intake, triage, and customer or stakeholder inquiries for global medical and security assistance services. Opens, manages, documents, and closes cases; coordinates with medical, security, claims, and other teams; manages billing and travel assistance queries; prepares reports; follows client procedures and service-level agreements; and reports information security concerns. The role requires empathy, professionalism, multitasking, and rotating hybrid shifts.

Owns enterprise customers’ first 90 days, leading discovery, solution design, SaaS platform implementation, professional services delivery, training, project management, and transition to Account Management. Manages scope, timelines, budgets, risks, and stakeholder communication across multiple regional projects. Partners with Sales, Product, Engineering, and Support to resolve issues and improve customer outcomes. Requires professional fluency in English and German.

Coordinates RFP and proposal development, including research, writing, editing, presentations, and cross-functional deliverables. Develops and standardizes GSOC training curricula, calendars, and scenario-based training for in-person and virtual audiences. Facilitates training, reports stakeholder metrics, supports procedural implementation, and assists with business development and marketing activities. Requires strong communication, organization, presentation, analytical, and multitasking skills, plus flexibility for 12-hour shifts and occasional off-hours events.